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American Airlines
is to add a fee for paper tickets purchased through travel agents in certain European
countries, the Caribbean, Mexico and Latin America for itineraries that are eligible for electronic tickets.
The
airline said that the paper ticket fee is intended to encourage the use of electronic ticketing whenever possible. There will be no fee for issuing
a paper ticket if an itinerary is not e-ticket eligible.
Effective immediately, the fee for a paper ticket issued on an electronic ticket-eligible itinerary through travel agents in Italy,
Spain, Belgium and France is 25 EUR, while the fee in the United Kingdom is 25 GBP. Fees for paper tickets issued through
travel agents in the Caribbean (including Puerto Rico and U.S. Virgin Islands), Mexico and Latin America will be effective Nov. 8,
2004 and will be 25 USD, converted to the local currency.
Approximately 91 percent of American’s passengers travel on electronic tickets. That percentage has grown steadily since
American first began e-ticketing in 1996. Today e-ticketing is offered throughout American’s worldwide route network, including
all of the 40-plus countries served by the airline. In addition, American offers interline e-ticketing with 21 other airlines.
Customers benefit from e-ticketing since e-tickets cannot be lost or stolen, and changes and refunds can be made faster and
easier. In addition, e-tickets enable passengers to avoid lines and move through the airport more quickly. Airlines and travel
agents benefit from reduced administrative costs and increased efficiency.
Travel agents in the United States and Canada can continue to
issue paper tickets on e-ticket eligible itineraries for the current 50
USD.
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