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Amadeus
has signed a letter of intent with South African Airways (SAA) for the provision of its new generation
Customer Management Systems, to help the airline streamline its operations and maximise customer value.
Subject to
contractual negotiations and Board approval, SAA will adopt Amadeus’ Altéa Sell (sales & reservations), Altéa Plan (inventory
control) and Altéa Fly (departure control) systems.
Altéa Plan takes an airline’s operational integration and customer loyalty to higher levels. Changes to flight schedules can be
distributed around the world in just a matter of hours; with legacy systems this process can take days to accomplish. In
addition, airlines can offer dramatically improved customer service because Altéa gives them access to a single database of
customer information across systems in real-time, which they can use to “turn passengers into profitable customers”.
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