Northwest Launches Self-Service Check-In From Fifteen Cities In Asia

Northwest Airlines has further expanded its comprehensive self-service program by extending its nwa.com Check-In service. The service allows customers to obtain their boarding pass and check-in over the Internet, for travel originating in any of the 15 cities that Northwest serves on its Asia network.

“No airline has leveraged technology to serve and empower travelers like Northwest,” said Phil Haan, executive vice president of international, sales and information services. “Now, our Asia/Pacific customers can take advantage of the speed, convenience and control that self-service check-in offers.”

Northwest is the first airline to offer this innovative service across nearly all of its global network. Northwest’s international nwa.com Check-In option now allows customers with an electronic ticket with travel originating in Asia to check-in and obtain a boarding pass from the convenience of a personal computer and printer, at home or work, up to three hours before departure. Customers originating in Asia may access nwa.com Check-In by visiting www.nwa.com/asia.

Through its airport kiosks across the U.S. and Canada, Northwest also offers international self-service check-in for all flights originating from North America. Check-in at Northwest’s E-Service Center airport kiosks in North America is available up to 24 hours prior to departure, and nwa.com Check-In is available to customers up to 30 hours prior to departure.

As is the case with the current international check-in process for itineraries originating in the U.S. or Canada to Asia, Europe and Latin America and the Caribbean, customers originating outside the U.S. or Canada are required to enter their passport information. Northwest customer service staff will verify their travel documentation prior to departure.

"Global travelers are already embracing check-in and the many other self-service options we offer in rapidly growing numbers," said Al Lenza, vice president distribution and e-commerce. "In March, just under half of Northwest’s customers worldwide checked themselves in through nwa.com or at one of our 643 E-Service Centers, which are located in more airports than any other airline in the world."

Northwest will offer nwa.com Check-In to customers originating in Europe this summer.