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Qatar Airways, one of the
world's fastest growing airlines, held a workshop for local travel agents at the Doha Sheraton Hotel and Resort today.
Qatar Airways' Regional Manager for Qatar and Africa Mr. Fathi Al Shehab
said: "The theme of the workshop was "Together we Excel".
"Travel agents are a vital part of the service Qatar Airways is offering. Travel
starts with the agent who advises on the routes, destinations and books the
tickets. The service that our airline has become famous for needs to be efficient and top class from the very beginning to the end.
"We invited every travel agent in Qatar to join the workshop, and the
response has been excellent. Smaller agencies sent at least one representative, whereas the larger travel agencies had three or more
representatives taking part.
"The workshop participants were addressed by top management on issues
such as tariff and fares, yield management, the Qatar Airways route network
and the new destinations. They also gave an update on our new services such as early check-in and advance check-in, the Al Maha service and Qatar
Airways' Privilege Club, " Mr. Fathi Al Shehab advised.
"Our special guest, H.E. Mr. Zhao Huimin, the People's Republic of China's
Ambassador to Qatar, conducted a presentation about China and in particular Shanghai, our new destination to be inaugurated later this month,
during the workshop.
"Following the presentations, the agents participated in roundtable
discussions organised by the senior staff of our reservations, ticketing,
revenue, and sales and marketing departments.
"These discussions targeted the agents' daily operations to ensure top
quality in services, reservations, ticketing, pricing and sales.
"Qatar Airways cabin crew has this year been voted best in the region and
fifth in the world by Skytrax.
"To achieve our vision of becoming the best airline in the world, we need to
continuously build on these achievements.
"Qatar Airways held this workshop to ensure that everybody who touches
an area of the overall travel-experience with Qatar Airways, excels in what
they are doing. We are making sure that our passengers are pleased with every aspect related to their travel with our airline," said Mr. Al
Shehab. |
