|
The Evason Hua Hin Resort & Spa and the Evason Phuket Resort & Spa
have introduced butler service for guests staying in the luxury pool villas at
both Thai resorts.
Unlike stereotypical butlers, the Evason butlers reflect the relaxed
atmosphere of the resorts. They ensure that everything down to the smallest
detail is taken care of, and that guests enjoy their stay to the fullest.
Butler service commences prior to guest arrival, when they make sure that
everything is in order with the pool villa and that any prior requests and
specifics from previous stays have been arranged.
The host butler greets their assigned guests on arrival and accompanies
them to the pool villa, taking care that they are familiar with the villa and the
services offered by the resort.
Butlers are always at the ready and may be contacted simply by pressing a
single key on the villa telephone, which connects to an individual butler.
From arranging movie and audio CDs for a guest’s personal entertainment
system in the pool villa, to checking special dietary requirements, organizing
excursions or planning a picnic on a nearby island, each butler is skilled in
carrying out the request.
Selection criteria of a butler includes prior experience in a guest relations
role and a hospitality industry diploma. They undergo extensive training to
maximize their physical knowledge of each resort and familiarity with the
systems used. Their natural communication skills are enhanced to handle a
wealth of request and to anticipate guest’s specific needs. |
