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The Dubai Department of Tourism and Commerce Marketing's
(DTCM) Visitors Information Bureau (VIB) has geared up their efforts to cater
effectively to needs and queries of residents and visitors in Dubai. For this
the VIB has organized several workshops for their staff to train them on
providing comprehensive information about the emirate and also on the calendar of activities of this year's Dubai Summer Surprises (DSS-2003).
The VIB's located in leading shopping malls and also at the important
landmarks of the emirate are manned by well-trained staff and equipped with a variety of informative booklets on the tourist attractions and
recreational facilities in Dubai.
DTCM Deputy Manager VIB, Eyad Ali Abdul Rahman, said that a
comprehensive and training schedule was chalked out for the staff. They can refine and improve their communication skills to confidently deal with
visitors and residents for providing them accurate and up-to date information. "We at the department aim at customer satisfaction as we
regard it our motto. We keep our staff informed periodically about the latest
and upcoming developments in Dubai. As DSS is one of the major events in the emirate's calendar, an exhaustive training was necessary to meet
new challenges," said Mr. Rahman.
The Visitors Information Bureaus provides brochures and booklets about
tourism and trade, road maps, public transport schedules and information
regarding shopping and tourist facilities in Dubai. It also provides online
hotel reservation. "We act as a complete bank of information and are working confidently in complementing the efforts of the department in
boosting tourism growth by giving a positive and friendly image of the emirate," said Mr.
Rahman.
There are VIBs in BurJuman, Deira City Centre, Wafi City and Hamarain
Centre. The DTCM also operates five Visitors Information Bureaus at the Dubai International Airport, Baniyas Square, Sheikh Zayed Road and the
Dubai World Trade Centre.
The VIBs in shopping malls were
first set up last year ahead of the start of DSS-2002 and acts as a one-stop information shop for
tourists. |
