Dubai prepares Visitor Information Bureaus ahead of Dubai Summer Surprises 2003

The Dubai Department of Tourism and Commerce Marketing's (DTCM) Visitors Information Bureau (VIB) has geared up their efforts to cater effectively to needs and queries of residents and visitors in Dubai. For this the VIB has organized several workshops for their staff to train them on providing comprehensive information about the emirate and also on the calendar of activities of this year's Dubai Summer Surprises (DSS-2003).

The VIB's located in leading shopping malls and also at the important landmarks of the emirate are manned by well-trained staff and equipped with a variety of informative booklets on the tourist attractions and recreational facilities in Dubai.

DTCM Deputy Manager VIB, Eyad Ali Abdul Rahman, said that a comprehensive and training schedule was chalked out for the staff. They can refine and improve their communication skills to confidently deal with visitors and residents for providing them accurate and up-to date  information. "We at the department aim at customer satisfaction as we regard it our motto. We keep our staff informed periodically about the latest and upcoming developments in Dubai. As DSS is one of the major events in the emirate's calendar, an exhaustive training was necessary to meet new challenges," said Mr. Rahman.

The Visitors Information Bureaus provides brochures and booklets about tourism and trade, road maps, public transport schedules and information regarding shopping and tourist facilities in Dubai. It also provides online  hotel reservation. "We act as a complete bank of information and are working confidently in complementing the efforts of the department in boosting tourism growth by giving a positive and friendly image of the emirate," said Mr. Rahman.

There are VIBs in BurJuman, Deira City Centre, Wafi City and Hamarain Centre. The DTCM also operates five Visitors Information Bureaus at the Dubai International Airport, Baniyas Square, Sheikh Zayed Road and the Dubai World Trade Centre.

The VIBs in shopping malls were first set up last year ahead of the start of DSS-2002 and acts as a one-stop information shop for tourists.