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Guests at Le Royal Meridien Beach Resort & Spa
on Jumeirah Beach, Dubai, have voted it top among 140 Le Meridien hotels and resorts worldwide, with
staff at the Dubai resort providing consistently high levels of service.
The results have been revealed in a rolling survey of customer service levels
at Le Meridien hotels worldwide, where the hotel has come out top for the third
consecutive time, maintaining its leading position for a complete year.
According to general manager Pam Wilby, the result reflects her philosophy
that it is the staff of any hotel that gives it a personality.
She said: “Our staff are our biggest asset, and this award is validation of their
ongoing commitment to customer care. Anyone can build a hotel - it is only
bricks and mortar after all – but it’s the people involved that make the
difference, which we call the Royal Treatment.
“What’s more, our guests notice the difference as well: 45 per cent of our
leisure guests are returning to the hotel – a figure that is far and away the
highest in Dubai. We refer to these guests as Ambassadors, as their experiences do more to promote the hotel through their experiences than
anything else can."
The independent survey, carried out by well-known market research
consultancy J D Powers, assesses each Le Meridien hotel’s performance in all
areas from guest arrival to rooms, restaurants and other facilities, and
departure.
Wilby
commented: “In a survey such as this, we are benchmarked against all Le Meridien hotels and resorts, from the
older stately city institutions to brand new state-of-the-art properties – and I
am delighted that the service provided by our staff can compete with, and
tops, the best.”
The Dubai resort, which has constantly expanded since opening nine years’
ago, now has 500 rooms in three towers as well as 12 food and beverage outlets, a spa and health club, three swimming pools and extensive
recreational facilities.
Wilby continued: “All our Ambassadors supported us through our renovation
and expansion projects, and they tell us they are more than happy with the
results which provide them with global standards of accommodation, cuisine
and service.”
She said that the hotel product offered generally in Dubai, and particularly at
Le Royal Meridien Beach Resort & Spa was superior to many similarly priced
destinations around the world, and that this was now being recognised on an
international basis. |
