Bombardier Aviation has appointed Marc Rivest as
General Manager of its service center in Dallas.
A dedicated member of the Bombardier Aviation
Customer Experience team for more than two decades, Marc has honed
his leadership experience by holding multiple operational roles in
Canada, the United States and abroad.
“I am extremely pleased to have Marc leading our
Dallas Service Center team and working to improve the efficiency
and quality control of this important customer service facility,”
said Jean-Christophe Gallagher, Vice President and General
Manager, Customer Experience, Bombardier Aviation. “Marc is keenly
focused on his objectives of reducing aircraft turnaround time and
increasing overall customer satisfaction, and I know he will work
tirelessly to provide the best service experience for our
Marc has held a number of key customer-facing
roles within Bombardier, including that of Customer Account
Manager at the Laurent Beaudoin Completion Centre in Montreal;
Manager, Preowned Aircraft Maintenance in Dallas; and most
recently, Manager, Field Service for Western North America and
He holds a degree in Aircraft Maintenance
started his aviation career as an aircraft mechanic.