Frequently voted the best airline in the world,
what does a carrier with such an enviable reputation as Singapore
Airlines do to ensure the safety and wellbeing of crew and
passengers, and how does it go about rebuilding confidence as
travel restrictions begin to be lifted.
In recent weeks, Singapore Airlines has implemented a range of health and safety
initiatives, and enhanced several existing measures, as part of a comprehensive review of the end-to-end customer
Information on the health and safety measures
during the pre-flight stage, at the airport, on board the
aircraft, and upon arrival is available in a new online
e-brochure. This will also be sent to all customers before their
Singapore Airlines Chief Executive Officer, Goh
Choon Phong, said, “These initiatives help to ensure that, amid the
COVID19 outbreak, our industry-leading health and safety
standards remain an integral part of SIA’s world-class service
promise. This allows our customers to travel with us with full
confidence, knowing that we have taken the necessary steps to
safeguard their well-being throughout their journey. We are also working on a variety of new digital
solutions that would further enhance the customer experience, as
well as support our health and safety initiatives. These will
allow SIA to better meet the evolving expectations of our
customers during these times.”
SIA has stepped up the cleaning procedures
at all premises, including its SilverKris Lounges.
now enjoy a la carte meals instead of a buffet service in the lounges,
where SIA staff wear masks all the time and gloves when necessary.
Every SIA Group aircraft undergoes an enhanced
cleaning process before a flight. This includes aircraft fogging
procedures that follow regulatory requirements. Common surfaces
and areas such as windows, tray tables, handsets, in-flight
entertainment screens, lavatories and galleys are wiped down with
an approved strong disinfectant. Headsets, headrest covers, pillow
covers, bedsheets, and blankets are also washed and replaced after
Ceiling-to-floor air flow patterns within the
cabin help to limit the spread of viruses and bacteria. The air is
also refreshed every two to three minutes. Every aircraft in the
group’s fleet is equipped with High Efficiency Particulate Air
(HEPA) filters, which remove more than 99.9% of particles
including airborne viruses and bacteria.
Almost all lavatories in SIA aircraft feature
contactless faucets and have anti-bacterial hand wash. SIA is also
looking at a trial of an ultra-violet (UVC) light cleaning
procedure on the ground for its lavatories before every flight.
From today, 8 June 2020, all airlines in the SIA Group will
provide passengers with a Care Kit that includes a surgical
mask, anti- bacterial hand wipes and a hand sanitiser.
All newspapers, magazines and seatback literature
been removed from SIA’s aircraft. The SingaporeAir mobile app provides access to more than 150
international newspapers, magazines and other reading material.
The airline also offers an app which allows customers to control KrisWorld, SIA’s
in-flight entertainment (IFE) system, via their mobile devices.
Cabin crew will wear face masks throughout the
flight, with the additions of eye goggles when interacting with
customers and gloves during the meal service.
SIA has modified its in-flight food and beverage
service to reduce the risk of contact for both our customers and
Meal services have been suspended for flights
within South East Asia and services to Mainland China due to
regulatory reasons. Snack bags are provided to customers instead.
On long-haul flights, a single tray service has
been introduced in First Class and Business Class in place of a
table layout service. To boost the in-flight dining experience
during this period, SIA is progressively reintroducing customer
favourites such as the airline’s signature satay and garlic bread
from mid-June 2020. The airline is also in talks with regulators
it can resume a course-by-course dining experience.
Digital food ordering services in the lounges and
an in-flight e-menu will be introduced in the coming months.
The SingaporeAir mobile app is also being enhanced
to provide customers with more information about the travel and
health restrictions across SIA's network. This will be personalised
according to their booking.
The company is working on a Print-n-Go solution,
which would allow customers to print their boarding passes and
baggage tags at airport self-service kiosks in a contactless way
via the SingaporeAir Mobile App or a QR code.
To provide more reassurance to customers,
has revised its global waiver policy to offer bonus flight
credits or provide refunds to those who prefer that option. SIA
has also extended the validity of KrisFlyer and PPS statuses, as
well as the expiry dates for miles.