All Nippon Airways (ANA) is using technology to
enhance communications between ground staff and passengers.
December, the airline introduced the interactive translator Pocketalk, produced by Sourcenext, to the lobby and boarding gates
of Osaka International Itami Airport.
The airline will now expand its use
with 200 devices spread across all 50 domestic Japanese airports.
Pocketalk is a portable real-time
language translator that will help ANA ground staff in domestic
airports to communicate with foreign passengers instantly and
naturally - no matter what language they speak. It has the ability
to translate up to 74 languages, including various dialects and
commonly used idiomatic phrases.
"ANA is constantly looking for opportunities to improve the
passenger's travel experience, and that includes taking steps to
make our service at airports as inclusive and convenient as
possible," said Masaki Yokai, Senior Vice President of ANA. "Our
commitment to service and Japanese hospitality has inspired us to
look at innovative ways to use technology to enhance the passenger
experience. Providing Pocketalk to our staff will simplify
communication with global travelers and allow them to better meet