Hamad International Airport (HIA) served a record
38,786,422 passengers in 2019.
This represents a year-on-year growth of 12.44%
compared to passenger numbers in 2018, and is the most number of
passengers the airport has served since the start of operations in
Eight new passenger destinations were added to
HIA's global network in 2019: Davao, Philippines; Rabat,
Morocco; Izmir,Turkey; Gaborone, Botswana; Langkawi, Malaysia;
Mogadishu, Somalia as well as Malta and Lisbon, Portugal.
Three new cargo
destinations were also added to HIA's network:
Istanbul, New York and Almaty.
Fifteen airlines operating at HIA increased their
weekly flight frequencies including Kuwait Airways, Salam Air,
Philippine Airlines and Oman Air.
HIA also welcomed two new
airline partners, Air India and Tarco Aviation.
This developments led HIA
to handling 232,917 aircraft movements in 2019, which is 5.57% more
than the previous year.
Engr. Badr Mohammed Al Meer, Chief Operating
Officer at Hamad International Airport, said, "2019 has been a
spectacular year for HIA, having broken our record for the most
number of passengers ever served since commencing our operations.
Looking ahead, we're focused on increasing our operational
capacity through our major airport expansion project which is a
vital part of the airports rapid growth and the country's
preparations to host the 2022 World Cup and beyond."
HIA introduced a number of innovative solutions in
2019 to achieve operational excellence and enhance the overall
passenger experience in the terminal.
The airport implemented advanced software
solutions for passenger forecasting and queue measurement which
provides real time passenger traffic forecasting as well as
calculating waiting times and throughputs which are visualized on
a live dashboard, allowing the airport to keep waiting times in
check. The software has enabled the operational staff to be
proactive and stay agile in the terminal's dynamic environment.
Along with HIA's self-check-in and self-bag-drop
kiosks, which was introduced in the terminal to provide passengers
with a faster and smoother check-in process, HIA recently
introduced ten automated security gates at the pre-immigration
area, so passengers can scan their own boarding cards and proceed