Air Canada has launched CleanCare+, a programme
designed to provide customers with greater peace of mind during
all stages of travel.
Air Canada CleanCare+ includes measures such as
mandatory pre-flight customer temperature checks in addition to
required health questionnaires, seat assignment policies to allow
for more personal space in Economy Class on all flights until 30
June 2020, and providing all customers with care kits for hand
cleaning and hygiene.
To supplement those measures, Air
Canada CleanCare+ will also strengthen its cabin grooming
standards with the introduction of electrostatic spraying of cabin
"While we are eager to see the reopening of
economies and the restart of commercial aviation, the safety of
our customers and employees is Air Canada's core value and we aim
to establish the highest standards of hygiene, cleanliness and
attention to public health guidelines," said Calin Rovinescu, President and Chief
Executive Officer of Air Canada. "We have been a leader in
progressively introducing new measures in response to COVID19,
such as introducing Personal Protective Equipment for our
employees and being the first North American carrier to require
face coverings for customers. We are now the first airline in the
Americas to administer pre-flight temperature checks system-wide.
With Air Canada CleanCare+, we are introducing a comprehensive new
programme to give each customer added assurance for their
well-being throughout all stages of their journey - and we intend
to continue enhancing Air Canada CleanCare+ where we can with best
practices from around the world, including increased use of
screening tools, such as blood oxygen level testing, as they
In order to ensure the safety and
well-being of all customers, through the Air Canada CleanCare+
programme Air Canada will introduce the following measures by 15 May
- Customers travelling on Air Canada flights will be subject
to an infrared temperature check at all airports The
non-invasive procedure will complement the existing
government-mandated health questionnaire currently completed by
all travellers to determine their fitness to fly. Customers who
are deemed unfit to travel will be rebooked at no cost but will be
required to obtain medical clearance prior to travel.
promote more personal space in Economy Class aboard its aircraft,
Air Canada will automatically block the sale of adjacent seats and
cap the total number of seats sold for each flight. As a result,
no customer in Economy Class will be required to sit immediately
adjacent to another, unless they are required to do so to assist
another customer with whom they are travelling. This policy will
remain in effect until at least 30 June 2020.
- Air Canada will
begin distributing care kits containing hand sanitizers and other
health items to all customers.
- Air Canada will begin using state-of-the-art electrostatic sprayers
in the cabin to
ensure a deeper clean with hospital grade disinfectant.
Prior to Air Canada CleanCare+, Air Canada had already taken a
number of measures in response to COVID-19. These will remain in
effect and be included in the Air Canada CleanCare+ Programme:
Requiring customers to wear face coverings during their travel,
including at check-in, during boarding and as directed while
onboard its aircraft.
- Protocols for the use of Personal
Protective Equipment by employees, including face shields and
coverings, gloves and gowns by in-flight crew, along with other
safety measures to encourage physical distancing, such as a
revised boarding procedure and a new onboard service programme.
- To reduce personal interactions and promote physical
distancing, Air Canada has adapted its check-in procedures. This
includes making available on its self-serve web and mobile
check-in and airport kiosk platforms government entry
requirements, the mandatory health questionnaire and other
adjustments to on-board service such as individual water bottles
instead of bar service offerings and the removal of pillows and
blankets. Air Canada enRoute and other non-safety literature have
been removed from all seatback pockets.
"Coupled with other new safety practices we
implemented earlier in response to COVID-19, Air Canada CleanCare+
will provide travellers with the confidence that they can book and
fly safely with Air Canada as they consider their travel plans in
the current environment," added Mr. Rovinescu.
customers who have already purchased tickets and are looking to
change their travel, Air Canada has revised its booking policies
so there is no change or cancellation fee for existing or new
bookings. Additionally, for customers whose flights have been
cancelled due to the impacts of COVID19, they can retain the
unused amount of their ticket for up to 24 months.