Travel Industry News at TravelNewsAsia.com since 1997. Interviews, podcasts, videos, pictures and more
Tue, 5 May 2020

Air Canada Launches CleanCare+

Air Canada has launched CleanCare+, a programme designed to provide customers with greater peace of mind during all stages of travel.

Air Canada CleanCare+ includes measures such as mandatory pre-flight customer temperature checks in addition to required health questionnaires, seat assignment policies to allow for more personal space in Economy Class on all flights until 30 June 2020, and providing all customers with care kits for hand cleaning and hygiene.

To supplement those measures, Air Canada CleanCare+ will also strengthen its cabin grooming standards with the introduction of electrostatic spraying of cabin interiors.

"While we are eager to see the reopening of economies and the restart of commercial aviation, the safety of our customers and employees is Air Canada's core value and we aim to establish the highest standards of hygiene, cleanliness and attention to public health guidelines," said Calin Rovinescu, President and Chief Executive Officer of Air Canada. "We have been a leader in progressively introducing new measures in response to COVID19, such as introducing Personal Protective Equipment for our employees and being the first North American carrier to require face coverings for customers. We are now the first airline in the Americas to administer pre-flight temperature checks system-wide. With Air Canada CleanCare+, we are introducing a comprehensive new programme to give each customer added assurance for their well-being throughout all stages of their journey - and we intend to continue enhancing Air Canada CleanCare+ where we can with best practices from around the world, including increased use of screening tools, such as blood oxygen level testing, as they become available."

Air Canada Boeing 777 reg: C-FIVQ. Picture by Steven Howard of TravelNewsAsia.com Click to enlarge.

In order to ensure the safety and well-being of all customers, through the Air Canada CleanCare+ programme Air Canada will introduce the following measures by 15 May 2020:

- Customers travelling on Air Canada flights will be subject to an infrared temperature check at all airports The non-invasive procedure will complement the existing government-mandated health questionnaire currently completed by all travellers to determine their fitness to fly. Customers who are deemed unfit to travel will be rebooked at no cost but will be required to obtain medical clearance prior to travel.

- To promote more personal space in Economy Class aboard its aircraft, Air Canada will automatically block the sale of adjacent seats and cap the total number of seats sold for each flight. As a result, no customer in Economy Class will be required to sit immediately adjacent to another, unless they are required to do so to assist another customer with whom they are travelling. This policy will remain in effect until at least 30 June 2020.

- Air Canada will begin distributing care kits containing hand sanitizers and other health items to all customers.

- Air Canada will begin using state-of-the-art electrostatic sprayers in the cabin to ensure a deeper clean with hospital grade disinfectant.

Prior to Air Canada CleanCare+, Air Canada had already taken a number of measures in response to COVID-19. These will remain in effect and be included in the Air Canada CleanCare+ Programme:

- Requiring customers to wear face coverings during their travel, including at check-in, during boarding and as directed while onboard its aircraft.

- Protocols for the use of Personal Protective Equipment by employees, including face shields and coverings, gloves and gowns by in-flight crew, along with other safety measures to encourage physical distancing, such as a revised boarding procedure and a new onboard service programme.

- To reduce personal interactions and promote physical distancing, Air Canada has adapted its check-in procedures. This includes making available on its self-serve web and mobile check-in and airport kiosk platforms government entry requirements, the mandatory health questionnaire and other relevant information.

- Temporary adjustments to on-board service such as individual water bottles instead of bar service offerings and the removal of pillows and blankets. Air Canada enRoute and other non-safety literature have been removed from all seatback pockets.

"Coupled with other new safety practices we implemented earlier in response to COVID-19, Air Canada CleanCare+ will provide travellers with the confidence that they can book and fly safely with Air Canada as they consider their travel plans in the current environment," added Mr. Rovinescu.

For customers who have already purchased tickets and are looking to change their travel, Air Canada has revised its booking policies so there is no change or cancellation fee for existing or new bookings. Additionally, for customers whose flights have been cancelled due to the impacts of COVID19, they can retain the unused amount of their ticket for up to 24 months.

See latest Travel News, Video Interviews, Podcasts and other news regarding: COVID19, Air Canada, Canada.

Headlines: Hong Kong Int. Airport Handled Just 8.8 Million Passengers in 2020  Rosewood Signs Very Special Property in Rome, Italy  Cathay Pacific Develops Solution for Vaccine Distribution  Fiji Link Launches Mobile Boarding Passes at Nadi, Suva and Labasa  Latitude 33 Takes Delivery of New Challenger 350 Business Jet  Mesa Opens New Maintenance Hangar at Beja Airport in Portugal  Bangkok Airways Revises Operating Hours of Airports in Thailand  Four Seasons Philadelphia Appoints Charles Lasvigne as Hotel Manager  Singapore Airlines Raises US$500 Million via USD Bond  British Airways Partners Globe-Trotter for 150 Handmade Suitcases  Four Seasons Appoints Albert Au as Executive Chef of Jiang-Nan Chun  All Nippon Helicopters' Airbus H160 Performs Maiden Flight  Travelport Expands Digital Media Solutions with TravelFlan Partnership  Atlas Air to Buy Last Four Brand New Boeing 747 Airplanes  Air Canada to Layoff 1,700 More Employees; Reduces Q1 Capacity  Etihad Airways Launches Children Travel for Free Promotion  Accor Signs First 25hours Hotel in Sydney, Australia  Gordon Ramsay Partners Sunway for First Restaurant in Malaysia  New COVID19 Variants Don't Change the Rules of the Game  Green Light for American Airlines, JetBlue Alliance  DHL Invests in New 13,000㎡ Facility in South Africa  FlyArystan Carried 1.5 Million Passengers in 2020  Dassault Aviation Expands MRO Options  Navy in Asia Pacific Orders Seagull USVs for MCM Operations  Korean Air Receives 5-Star Rating from APEX  IHG Signs Second Crowne Plaza Hotel in Danang, Vietnam  Ascott Reports Record Year; Adds Over 14,200 Units in 71 Properties  Executive Appointments at Delta Cargo  Jeju Air Renews Distribution Agreement with Sabre  Finnair Launches One-Way Fares on Domestic and Intra-Europe Flights  Scandinavian Airlines' President and CEO Resigns  Qatar Airways Resumes Flights to Riyadh, Saudi Arabia  SAS Carried Almost 400,000 Passengers in December  Marriott Signs Dual-Branded Property in Saigon, Vietnam  Cathay Pacific Adds WhatsApp to Customer Service Options  Mandarin Oriental Hong Kong to Complete Renovation on 1 February  Four Seasons Napa Valley to Open Early-Spring  Israir to Dry Lease Etihad's Full-Flight Simulators  Airbus Delivered 566 Commercial Aircraft to 87 Customers in 2020  Tom Kerridge Upgrades Culinary Options on BA's Short Haul Flights  Nicola Russo Joins Capella Ubud as Executive Chef  Aviation: Recovery in Passenger Demand Grinds to a Halt in November  Singapore Airlines Extends PPS Club and KrisFlyer Elite Statuses  Langham Opens Cordis Hotel in Hangzhou, China  Air Cargo Demand Continues to Improve; Capacity Remains Constrained  Assa Abloy Upgrades Hotel Room Locks at Hilton Surfer's Paradise  St. Regis Hotel Opens in Cairo, Egypt  Korean Air Upgrades App and Website  Marriott Opens 55-Room Boutique Hotel in Lucca, Italy  Four Seasons Seychelles Reopens for Private Retreats  Hyatt Opens First Regency Hotel in Cambodia  Bangkok Airways Closes Lounges, Reduces Flights and Delays Launches  Qatar Airways Increases Flights to São Paulo, Brazil  Asia Pacific Airlines Carried Just 1.4 Million Int. Pax in November  Korean Air Delays Changes to SkyPass FFP; Extends Mileage Validity  STR Appoints Isaac Collazo as Vice President of Analytics  IHG Opens Second voco Hotel in France  Cathay Pacific to Operate Number of Flights to London Heathrow  Hong Kong Extends Airport Relief Package  Cathay Pacific Cargo Launches Flights to Riyadh, Saudi Arabia  Marriott Expands JW Brand to Australia with New Gold Coast Hotel  Alaska Airlines Orders More Boeing 737-9 Aircraft  Japan Airlines and Qantas to Form Joint Business  Bombardier Completes Acquisition of Service Centre in Berlin  Aircalin Takes Delivery of First Airbus A320neo  Etihad Airways Launches Charter and Special Flight Services  Shangri-La Offers Free COVID19 Insurance at Hotels in Singapore  Qatar Airways Takes Delivery of 53rd Airbus A350 Aircraft  Lenen Mar A. Porras Joins Cambodia's Dara Hotels Group  Emirates Celebrates Launch of Premium Economy Class with Free Upgrades  Bombardier Receives Firm Order for 10 Challenger 350 Aircraft  Linda Hemels Joins Capella Singapore as EAM - Food & Beverage  Will British & Irish Lions' Tour of South Africa Go Ahead?  Qatar Airways Cargo Takes Delivery of Three More Boeing 777 Freighters  Four Seasons Returns to Bangkok with Brand New Hotel on the River  Cathay Pacific Carried Just 37,815 Passengers in November  Dhaalu Airport Just 7 Minutes from Niyama Private Islands in Maldives  Alma Resort in Vietnam Appoints Two Executive Sous Chefs  Héli-Union Orders Two Airbus H160 Helicopters  Air Canada Operates 4,000th All-Cargo Service Since March  BA CityFlyer to Operate Southampton - Europe Flights  Air Greenland to Replace A330-200ceo with A330-800  Onyx Hospitality Signs First Shama Resort  Lufthansa Signs New Distribution Agreement with Sabre  Air Canada Launches Thrice Weekly Flights to Doha, Qatar  Faradair Aerospace Targets 300 Bio Electric Hybrid Aircraft by 2030  Hi Fly Bids Farewell to Airbus A380  IATA Unveils Key Design Elements of Travel Pass  Plaza Premium and marhaba Form Strategic Partnership  Jesper Soerensen Joins The Standard Huruvalhi Maldives as GM  First Phase of The Londoner Macao to Open in Q1 2021  S Hotels & Resorts Unveils Major Expansion Plans  FedEx Takes Delivery of World's First Purpose-Built ATR Freighter  Rezen to Promote New World and Tongpai Hotels in China  Atomize Appoints Michael McCartan as Chief Growth Officer  IATA Calls for Employees in Aviation to be Considered Essential Workers  Air Canada Appoints Amos Kazzaz as EVP and CFO  Boeing Awarded US$109m Contract for New Zealand P-8A Poseidon Training  IHG Signs First voco Hotel in Vietnam  First Ritz-Carlton Reserve Opens in Japan  China Airlines Expands Cargo Fleet with First of Six Boeing 777F Aircraft  Russian Helicopters Begins Production of First Mi-171A3 Prototype  Air France Adds Bordeaux to Train + Air Service  Air New Zealand to Operate Special Flight for Wildfoods Festival in March  AirAsia X Looking to Raise RM500 Million  Elbit Systems to Upgrade Romanian Air Force's IAR-99 Aircraft  Cebu Pacific Adds Second ATR Freighter to Fleet  Four Points by Sheraton Sydney Central Park Put Up For Sale  Hong Kong Int. Airport Handled 81,000 Passengers in November  British Airways Partners ZeroAvia on Hydrogen-Powered Aircraft Project  Bali Hotels Association Appoints New Chairman and Vice Chair  Charlie Parker Joins Four Seasons Resort Hualalai as General Manager  EcoPulse Hybrid Aircraft Demonstrator Passes Preliminary Design Review  Flair Airlines Appoints Garth Lund as Chief Commercial Officer  Singapore to Lift Border Restrictions for Visitors from Taiwan  Inmarsat's GX5 Delivers Massive Capacity Boost to Europe and Middle East  Scott Kirby Appointed Chairman of Star Alliance's Chief Executive Board  COVID19 Testing Facilities for Departing Pax Open at Hong Kong Airport  Oxford Researchers to Analyse Data from oneworld's COVID19 Trial  ASEAN Tourism Forum 2021 Postponed Until January 2022  HD Videos and Interviews  Podcasts from HD Video Interviews  RSS News Feed and Ticker  Travel Trade Shows in 2020 and 2021  High-Res Picture Galleries  Travel News Asia - Latest Travel Industry News 

Receive our Latest Travel News Daily Email free of charge by entering your email address and name in the boxes to the right and clicking subscribe. You can also receive the news by WhatsApp, stay updated with our RSS Feed Free Travel News RSS Feed, and even Add the Headlines to Your Website free of charge. Have questions? Please read our travel news FAQ.

     
Advertising
Advertising
Copyright © 1997-2021 TravelNewsAsia.com