Delta has made it easier for customers to book,
change or cancel their travel plans. Effective 30 July:
- The airline has extended the change-fee waiver
to new flights purchased through 31 August;
- Delta is offering the ability to rebook travel
for up to two years for customers who purchased flights prior to
17 April 2020, that are pending travel through the end of year;
- The airline is implementing automatic seat
blocks through at least 30 September, which will automatically
block seats adjacent to those selected by a customer once a
reservation is complete, and allow parties of three or more to
book seats together, including middle seats.
- Customers who purchase U.S. domestic tickets
issued on or after 30 July 2020, are now eligible for refunds upon
request if their flight is canceled or delayed for 120 minutes or
more (including due to schedule changes). This is an increase of
30 minutes from Delta's previous policy.
“When booking their travel, customers tell us they
value more space and greater flexibility during a time of physical
distancing and heightened uncertainty,” said Dwight James, S.V.P.
– Pricing and Revenue Management. “We want our customers to book
and travel with the peace of mind in knowing their health and
safety remains Delta’s top priority, and that we’ll continue
evaluating our policies to maintain the high standard of care they
survey conducted by Sabre, showed that travellers value social
distancing on board aircraft. Delta now automatically blocks seats
adjacent to those selected by a customer once a reservation is
completed. The block will be visible in the seat map once the
customer revisits their booking in My Trips on delta.com or in the
Fly Delta app.
And while middle seats will continue to be visibly
blocked, new technology will ensure that customers in parties of
three or more will also have the option to book seats, including
middle seats, together. This functionality, which will be
implemented across all cabins except Delta One, allows Delta to
maintain its commitment to giving customers more space onboard
while offering them more flexibility with their seat choices.
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