Passengers travelling to Japan were the first to
experience the Single Token Journey concept at KL International
Airport on Wednesday.
The single token journey concept utilises
facial recognition technology providing passengers with one single
identification verification that will take them through all the
airport touchpoints, from check-in to the boarding gate. It is
part of an initiative that aims to transform KLIA into a smart
airport through the use of big data analytics (BDA).
Sumesh Patel, SITA President Asia Pacific, said,
“With SITA Smart Path, your face becomes your boarding pass and passport,
eliminating the need for passengers to provide travel documents
repeatedly throughout the airport. We look forward to working with
Malaysia Airports and Malaysia Airlines to deliver an elevated
customer experience through this new biometric technology for ID
The concept is being piloted for a period of three
months in collaboration with Malaysia Airlines and SITA, a
leading air transport specialist in communications and information
During the trial period, passengers on two daily Malaysia
Airlines flights to Narita International Airport and Kansai International Airport
will be able to experience the new system.
Facial recognition scanners have been placed at
check-in counters H5 to H8, and e-gates have been placed at the
security screening touchpoints and at the boarding gates.
Passengers on these flights will only need to scan their faces to
verify their ‘token’ at all the touchpoints. They no longer need
to present their passports or boarding passes when going through
Malaysia Aviation Group chief executive officer
(CEO), Captain Izham Ismail, said, “The single-token journey concept
is a collaboration with Malaysia Airports, which will allow our
passengers to enjoy reduced check-in time and identity
verification within seconds. As this is the trial period, we will
make this option available first to passengers flying into Tokyo
and Osaka to gather feedback and monitor their acceptance rate.
The single-token will also help manage the queue at our check-in
counters, especially during peak periods, and we hope to fully
adopt this system by quarter four of 2020.”
The single-token biometric ID approach no longer
requires checking of any physical identity at the various multiple
checkpoints because all data has been disseminated to all
relevant parties such as the airlines, immigration and customs.