American Airlines has expanded the cleaning
procedures on board and will begin offering personal protective
equipment to customers.
The new procedures will
begin this week and will expand to every mainline and regional
flight over time.
Using a disinfectant approved by the
Environmental Protection Agency (EPA), the new procedures include:
- Tray tables, seatbelt buckles,
armrests, window shades and seatback screens. It also includes
wiping door and overhead bin handles.
- Enhanced galley cleaning, jumpseats and crew rest seats. The new enhancements add cockpit
surfaces as well.
These measures build on new and expanded cleaning
procedures American added in early March, including additional
touchpoints in the cabin, increased provisioning of hand sanitizer
and sanitizing wipes for crew members, and expanded fogging with
an EPA-registered hospital-grade disinfectant in all public areas
American is also expanding deeper cleanings and
disinfection to all regional flights.
PPE (Personal Protective
In early May, American will start
distributing sanitizing wipes or gels and face masks to customers.
This offering will expand to all flights as supplies and
operational conditions allow.
“We are looking out for our customers’ well-being
to give them peace of mind while they travel with us,” said Kurt
Stache, Senior Vice President of Customer Experience. “We’re
moving quickly on these enhancements and we’ll continue to improve
the travel experience for our customers and team members as we
navigate these times together.”
Masks will be required for flight attendants
during every mainline and regional flight beginning 1 May. In
addition, the airline has added a drawer in the galley on every
mainline flight containing personal protective equipment,
including masks for flight attendants and pilots, and other
“Our team members on the frontline are truly going
above and beyond during this time,” added Stache. “Their
commitment is nothing short of incredible and we will continue to
work with them to make sure they have the equipment they need to
All American Airlines
mainline aircraft and most of its regional aircraft are equipped
with High-Efficiency Particulate Air (HEPA) filters. In addition,
the cabin air in all of the aircraft is changed approximately 15
to 30 times per hour, or once every two to four minutes, similar
to the standard for hospitals.
At the airport, American has expanded the
frequency of cleaning the areas under its control including gate
areas, ticket counters, passenger service counters, baggage
service offices and team member rooms.
American is also using stanchions to
encourage social distancing at gates and ticket counters. Some
computers and kiosks at ticket counters have been turned off to
create more space between customers, and digital signs at gates
promote health and safety while gate announcements discourage
crowding at the gate.