CAL Group Makes Changes to Inflight Services on Taiwan-Hong Kong/Macau Routes

The CAL Group, which includes China Airlines, Mandarin Airlines, and Tigerair Taiwan, has upgraded quarantine measures in response to the novel coronavirus (2019-nCoV) outbreak by adjusting its inflight services for cross-strait and Taiwan-Hong Kong/Macau flights effective today, 28 January 2020.

Key considerations include the reduction of personal contact, reduced use of non-essential reusable items, and a switch to disposable consumables. Passengers are also encouraged to bring their own beverage bottles.

In addition to the standard disinfection process, all flights that pass through Mainland China and Taiwan, as well as flights arriving in Taiwan from Hong Kong and Macau will now have their tray tables, arm rests and over-head luggage compartments to be extra disinfected as well to protect the health of passengers and crew members.

The following changes have been made to inflight services:

1) Cross-strait and Hong Kong flights operated by China Airlines and Mandarin Airlines

No hot meals will be served in all classes. Disposable meal boxes or meal bags will be provided, and only the vegetarian menu will be available for those with special meal requirements. Tablecloths and napkins will be replaced by paper towels. Beverages and disposable headphones will be supplied only on-demand. In-flight amenities such as blankets, pillows, towels, magazines and newspapers will not be provided. Disposable head-rest covers will now be used. All in-flight duty-free sales are only available for those with pre-order through China Airlines official website.

2) Tigerair Taiwan flights on the Macau route

Quarantine measures will be in-line with the rest of the CAL Group. No duty-free sales and in-flight publications will be available aboard the aircraft. The seat back pocket will only contain the aircraft safety card and sick bag.

There is no fixed scheduled for when these changes will end.

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