Norwegian implemented a new hand baggage policy.
All customers, regardless of ticket
type, are allowed to bring one bag that can fit and be stored under the seat in
front of them. If customers donít need any additional hand
baggage, they can choose the LowFare ticket at no additional
Those who wish to bring an additional cabin bag
can do so, but must pay extra prior to departure or by choosing
a different ticket type when booking their ticket.
As a part of
the new policy, Norwegian has also increased the size of the
underseat bag, increased the weight of checked baggage from 20 to
23 kilos and increased the total combined weight of hand baggage
for Flex and Premium tickets from 10 to 15 kilos.
important for us that everyone has a good travel experience when
they fly Norwegian. It is a common misperception that there is
enough room in the cabin for all passengers to bring an overhead
cabin bag. However, most of our aircraft carry 186 passengers and
has space for around 80 overhead cabin bags. Now, with the new
policy in place, our goal is that boarding will be smoother for
our passengers, we can avoid spending time rearranging carry-on
baggage in the overhead lockers and help ensure that our aircraft
depart on time,Ē said Cecilie
NybÝ Carlsen, VP Product Management at Norwegian.
Hand baggage and ticket
LowFare: Passengers with LowFare tickets can now only
bring one underseat bag. If they wish to bring more, they need to purchase an overhead cabin bag, add checked baggage or select a
different ticket type. An overhead cabin bag can be purchased up
to four hours prior to departure. The maximum weight of the underseat bag is 10 kilos. The price of an additional overhead
cabin bag is between five and nine GBP, depending on the flight.
LowFare+: Passengers with a LowFare+ ticket can bring one
overhead cabin bag, which can be stored in the overhead lockers,
in addition to the underseat bag. The maximum combined weight is
10 kilos. If the cabin is full, LowFare+ customersí hand baggage
will be checked at the gate free of charge. For those who wish to
secure space for their hand baggage in the overhead lockers,
Priority Boarding can be added to their booking and they will be
amongst the first to board the aircraft. LowFare+ customers can
also bring one checked bag with a maximum weight of 23 kilos.
Flex/Premium/PremiumFlex: Passengers with a Flex, Premium or
PremiumFlex ticket can bring one overhead cabin bag, which can be
stored in the overhead lockers, in addition to the underseat bag.
The maximum combined weight is 15 kilos. In addition, Flex,
Premium or PremiumFlex customers can bring two checked bags with a
maximum weight of 23 kilos each.
Bookings made before 23 January are not
affected by the new policy.