From 15 October, customers traveling on United
Airlines from San Francisco International Airport (SFO) to Hawaii
will have the option to take a rapid COVID19 test at the airport
or a self-collected, mail-in test ahead of their trip.
The rapid Abbott ID NOW COVID19 test –
administered by GoHealth Urgent Care and their partner Dignity
Health – provides results in approximately 15 minutes and will be
available to United customers on the same day as their flight
departing from SFO.
The mail-in test option will be administered by
Color and it is recommended that customers initiate testing at
least 10 days prior to their trip and provide their sample within
72 hours of their trip.
The airline worked closely with officials in
Hawaii to ensure that any United customer – both visitors and
Hawaiian residents returning home – who tests negative on either
test would not be subjected to the state's current 14-day
"Our new COVID testing program is another way we
are helping customers meet their destinations' entry requirements,
safely and conveniently," said Toby Enqvist, Chief Customer
Officer at United. "We'll look to quickly expand customer testing
to other destinations and U.S. airports later this year to
complement our state-of-the-art cleaning and safety measures that
include a mandatory mask policy, antimicrobial and electrostatic
spraying and our hospital-grade HEPA air filtration systems."
United first partnered with GoHealth Urgent Care
in July to test its international flight crews at SFO. United has now expanded that testing infrastructure to include customers
who wish to be tested for COVID19 pre-flight. Customers can
schedule their visits online in advance for the on-site testing
facility that is located at the international terminal and will
receive their results in approximately 15 minutes. GoHealth Urgent
Care's dedicated COVID19 testing area will be available from 9
a.m. to 6 p.m. PT daily.
"We are excited about expanding our partnership
with United and continuing to support their proactive safety
measures," said Todd Latz, CEO of GoHealth Urgent Care. "Our
on-site, real-time testing for passengers is yet another example
of GoHealth's nationwide efforts to fight the spread of COVID19
and ensure a safer return to normal activities and business
United will email customers traveling from San Francisco to Hawaii
an invitation to purchase their physician-ordered Color
self-collection kit at least 10 days ahead of their departure,
collect their own samples at home 72 hours prior to their
departure and return their test via overnight mail or to a drop
box at SFO.
Color then processes those tests at their local,
CLIA-certified COVID19 testing laboratory and returns results via
text and/or email within 24-48 hours. Color's self-collection kit
includes a plastic collection tube, a non-invasive nasal swab and
instructions on how to properly collect a specimen.
"Convenient, widespread COVID19 testing with fast
and reliable results is critical to a return to normalcy and to
accelerate the economic recovery," said Caroline Savello, Chief
Commercial Officer at Color. "We are proud to partner with United
to support the safe and responsible return of travelers to the