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Mon, 25 May 2020

Executive Appointments as Norwegian Restructures Management

Norwegian has realigned its management structure with new commercial units that will come into effect on 2 June 2020.

The newly created Airline Department will have the full responsibility for the profit of the core business and will be headed by Andrew Hodges, who is currently head of Network Strategy & Planning in the current Norwegian commercial department.

Hodges has over 20 years of experience in aviation, including 12 years at low-cost airline easyJet, where he has held several management positions in commercial and finance. He has also worked for British Airways and Deloitte.

The other new unit is the Airline Ecosystem Department, which will have full performance responsibilities and will drive new business ecosystems in connection with the companys core business. This will take place through partner agreements and new customer platforms. Brede Huser will lead the department until a new manager is in place. Brede is currently head of the Norwegian Reward benefits program.

Norwegian Freddie Laker Boeing 787-8 Dreamliner reg: G-CKNZ. Picture by Steven Howard of TravelNewsAsia.com Click to enlarge.

Responsibility for the entire customer journey will fall under the Customer Department which will deliver the agreed products and services to both the Airline and Airline Ecosystem units through concept / product development, brand & marketing, customer activation and customer service.

Christoffer Sundby, who will start on the 1st of September, will head the Customer Department. Christoffer has a broad experience from operational management, product and concept development, marketing and sales backgrounds. He has formerly worked for Unicare, Circle K, Statoil Fuel & Retail, Statoil and McKinsey. Until 1 September, the department will be headed by Kei  Grieg Toyomasu, who is currently Head of Marketing and Digital Channels.

The IT, Supply Chain and Process Improvement Department will be headed by Knut Olav Irgens Heg, who is currently responsible for Procurement, IT and the Customer Center in Norwegian.

The People Department will have overall responsibility for all the company's employees, including pilots and cabin crew. All HR activities, including all training and development of employees will also form part of this department. HSE and trade union dialogue will be priority tasks for this unit. The department will be headed by Guro Poulsen, who currently heads Crew Management in Norwegian.

The Communications Department, responsible for external and internal communication, sustainability and public affairs, will be headed by Anne-Sissel Sknvik.

"I have been committed to putting in place a management structure that takes us from growth to profitability by delivering our new Norwegian strategy and business plan. In order to run a profitable and sustainable company going forward, I will build the commercial part around two distinct entities with clear P&L responsibilities," said CEO Jacob Schram. "We need to be able to attract, retain and develop good people, which is why the responsibility for all the company's employees is placed in one department. Our employees and their contribution to New Norwegian is vital to achieving the company's goals.

See latest Travel News, Video Interviews, Podcasts and other news regarding: COVID19, Norwegian.

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