Norwegian has realigned its management structure
with new commercial units that will come into effect on 2 June
The newly created Airline
Department will have the full responsibility for the profit
of the core business and will be headed by Andrew Hodges, who is
currently head of Network Strategy & Planning in the current
Norwegian commercial department.
Hodges has over 20 years of experience in
aviation, including 12 years at low-cost airline easyJet, where he
has held several management positions in commercial and finance.
He has also worked for British Airways and Deloitte.
The other new unit is the
Airline Ecosystem Department, which will have full
performance responsibilities and will drive new business
ecosystems in connection with the company’s core business. This
will take place through partner agreements and new customer
platforms. Brede Huser will lead the department until a new
manager is in place. Brede is currently head of the Norwegian
Reward benefits program.
Responsibility for the entire customer journey
will fall under the Customer Department
which will deliver the agreed products and services to both the
Airline and Airline Ecosystem units through concept / product
development, brand & marketing, customer activation and customer
Christoffer Sundby, who will start on the 1st of
September, will head the Customer Department. Christoffer has a
broad experience from operational management, product and concept
development, marketing and sales backgrounds. He has formerly
worked for Unicare, Circle K, Statoil Fuel & Retail, Statoil and
McKinsey. Until 1 September, the department will be headed by Kei
Grieg Toyomasu, who is currently Head of Marketing and Digital
The IT, Supply Chain and
Process Improvement Department will be headed by Knut Olav
Irgens Høeg, who is currently responsible for Procurement, IT and
the Customer Center in Norwegian.
The People Department
will have overall responsibility for all the company's employees,
including pilots and cabin crew. All HR activities, including all
training and development of employees will also form part of this
department. HSE and trade union dialogue will be priority tasks
for this unit. The department will be headed by Guro Poulsen, who
currently heads Crew Management in Norwegian.
Department, responsible for external and internal
communication, sustainability and public affairs, will be headed
by Anne-Sissel Skånvik.
"I have been committed to putting in place a
management structure that takes us from growth to profitability by
delivering our new Norwegian strategy and business plan. In order
to run a profitable and sustainable company going forward, I will
build the commercial part around two distinct entities with clear
P&L responsibilities," said CEO Jacob Schram. "We need to be able
to attract, retain and develop good people, which is why the
responsibility for all the company's employees is placed in one
department. Our employees and their contribution to New Norwegian
is vital to achieving the company's goals.”