Air Canada is offering customers a choice of 97
destinations in Canada, the U.S. and around the world with an
abridged schedule this summer.
Within Canada, the schedule will increase from 34
routes in May to 58 routes in June, with more routes expected to
be added in August and September.
In the U.S., Air Canada has resumed fights to New
York-LaGuardia, Washington-Dulles, Los Angeles, San Francisco,
Boston and Chicago. There are tentative plans to resume more U.S.
services from 22 June, pending regulatory changes and demand. In
2019, Air Canada operated flights to 53 U.S. destinations.
Internationally, Air Canada will continue to
operate from its major hubs to key global destinations in June.
This includes service from Toronto to Frankfurt, London, Zurich,
Tokyo and Tel Aviv; from Montreal to Frankfurt, London, Paris and
Brussels; and from Vancouver to London, Hong Kong, Tokyo, and
International services will expand further
starting in June and early July, including: Montreal to Athens,
Rome, Geneva; Toronto to Munich, Lisbon, Amsterdam, Rome and
Athens; Calgary to Frankfurt; and, subject to government approval,
Vancouver to Shanghai.
"Air Canada has put in place an abridged summer
schedule offering a choice of nearly 100 destinations across
Canada, in the U.S. and internationally," said Lucie Guillemette,
Executive Vice President and Chief Commercial Officer at Air
Canada. "As we emerge from the COVID19 pandemic, during which as
much as 95 per cent of our flights stopped operating and which has
left us flying to less than half last year's destinations, our
customers are expressing their eagerness to travel, where it is
safe to do so. We are accordingly gradually opening for sale
flights for the summer and beyond as we rebuild our network,
leveraging our strong position as a global airline. Air Canada is
ready for take-off, and we look forward to welcoming our customers
Under a revised goodwill policy, new bookings made
up to 30 June 2020 can be changed without fees for original travel
between 1 March 2020 and 30 June 2021.
In cases where Air Canada cancels flights due to
COVID19, customers with refundable tickets will continue to have
the option of a refund.
Customers with refundable and non-refundable
tickets will have two new options to choose from:
- An Air Canada Travel Voucher for the remaining
value of their ticket that has no expiry date, is fully
transferable and retains any residual value or;
- The ability to convert the remaining value of
their ticket into Aeroplan Miles, with 65 per cent more value
versus the normal rate for buying miles.
For voluntary changes, customers with refundable
tickets will continue to have the option of refunds or the above
For Air Canada customers with non-refundable
tickets making voluntary changes on tickets issued up to 30 June
2020, with an original travel date between 1 March 2020 and 30
June 2021 inclusive, they have the option to choose from the above
two new options of an Air Canada Travel Voucher or Aeroplan Miles.
The new goodwill policies and cancellation options
are retroactive for customers with original travel between 1 March
2020 and 30 June 2021.
Customers whose flights have been cancelled
due to the impact of COVID19 and who have already received travel
credit valid for 24 months, will be able to select one of the
applicable options depending on their fare at aircanada.com
beginning 15 June 2020. Customers with Aeroplan Flight Rewards can
continue to cancel their redemption bookings free of charge
through 30 June 2020.
"While the world is making great progress against
COVID19, we know we must remain vigilant, which includes being
flexible," said Ms. Guillemette.