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Mon, 25 May 2020

Air Canada to Operate Flights to 97 Destinations This Summer

Air Canada is offering customers a choice of 97 destinations in Canada, the U.S. and around the world with an abridged schedule this summer.

Within Canada, the schedule will increase from 34 routes in May to 58 routes in June, with more routes expected to be added in August and September.

In the U.S., Air Canada has resumed fights to New York-LaGuardia, Washington-Dulles, Los Angeles, San Francisco, Boston and Chicago. There are tentative plans to resume more U.S. services from 22 June, pending regulatory changes and demand. In 2019, Air Canada operated flights to 53 U.S. destinations.

Internationally, Air Canada will continue to operate from its major hubs to key global destinations in June. This includes service from Toronto to Frankfurt, London, Zurich, Tokyo and Tel Aviv; from Montreal to Frankfurt, London, Paris and Brussels; and from Vancouver to London, Hong Kong, Tokyo, and Seoul.

Air Canada Boeing 777 reg: C-FIVQ. Picture by Steven Howard of TravelNewsAsia.com Click to enlarge.

International services will expand further starting in June and early July, including: Montreal to Athens, Rome, Geneva; Toronto to Munich, Lisbon, Amsterdam, Rome and Athens; Calgary to Frankfurt; and, subject to government approval, Vancouver to Shanghai.

"Air Canada has put in place an abridged summer schedule offering a choice of nearly 100 destinations across Canada, in the U.S. and internationally," said Lucie Guillemette, Executive Vice President and Chief Commercial Officer at Air Canada. "As we emerge from the COVID19 pandemic, during which as much as 95 per cent of our flights stopped operating and which has left us flying to less than half last year's destinations, our customers are expressing their eagerness to travel, where it is safe to do so. We are accordingly gradually opening for sale flights for the summer and beyond as we rebuild our network, leveraging our strong position as a global airline. Air Canada is ready for take-off, and we look forward to welcoming our customers onboard."

Under a revised goodwill policy, new bookings made up to 30 June 2020 can be changed without fees for original travel between 1 March 2020 and 30 June 2021.

In cases where Air Canada cancels flights due to COVID19, customers with refundable tickets will continue to have the option of a refund.

Customers with refundable and non-refundable tickets will have two new options to choose from:

- An Air Canada Travel Voucher for the remaining value of their ticket that has no expiry date, is fully transferable and retains any residual value or;

- The ability to convert the remaining value of their ticket into Aeroplan Miles, with 65 per cent more value versus the normal rate for buying miles.

For voluntary changes, customers with refundable tickets will continue to have the option of refunds or the above new options.

For Air Canada customers with non-refundable tickets making voluntary changes on tickets issued up to 30 June 2020, with an original travel date between 1 March 2020 and 30 June 2021 inclusive, they have the option to choose from the above two new options of an Air Canada Travel Voucher or Aeroplan Miles.

The new goodwill policies and cancellation options are retroactive for customers with original travel between 1 March 2020 and 30 June 2021.

Customers whose flights have been cancelled due to the impact of COVID19 and who have already received travel credit valid for 24 months, will be able to select one of the applicable options depending on their fare at aircanada.com beginning 15 June 2020. Customers with Aeroplan Flight Rewards can continue to cancel their redemption bookings free of charge through 30 June 2020.

"While the world is making great progress against COVID19, we know we must remain vigilant, which includes being flexible," said Ms. Guillemette.

See latest Travel News, Video Interviews, Podcasts and other news regarding: COVID19, Canada, Air Canada.

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