Marriott has launched what it calls the Global
The council will focus on developing the next
level of global hospitality cleanliness standards, norms and
behaviors that are designed to minimize risk and enhance safety
for hotel guests and Marriott employees alike.
The council is chaired by Ray Bennett, Chief
Global Officer, Global Operations, Marriott International, and
will benefit from knowledge and input from both in-house and
outside experts including senior leaders from across Marriott
disciplines like housekeeping, engineering, food safety,
occupational health and associate wellbeing.
The council also
includes advisory members Dr. Ruth L. Petran, Senior Corporate
Scientist, Food Safety & Public Health for Ecolab, a global leader
in water, hygiene and infection prevention solutions and services;
Dr. Michael A. Sauri, Infectious Disease Specialist at Adventist
Healthcare; Dr. Richard Ghiselli, Head of the School of
Hospitality & Tourism Management at Purdue University; and
Dr. Randy Worobo, Professor of Food Microbiology in the Department
of Food Science at Cornell University.
Bennett said, “Through the council and scientific
advice of experts, we are taking a thoughtful approach to set an
even higher bar of cleanliness and develop new guest interaction
protocols. The Marriott Global Cleanliness Council is focused on
more than just disinfection across the hotel, we are providing a
holistic approach designed to take care of our guests and
Marriott is rolling out enhanced technologies over
the next few months, including electrostatic sprayers with
hospital-grade disinfectant to sanitize surfaces throughout the
Electrostatic spraying technology uses the highest
classification of disinfectants recommended by the CDC and WHO to treat known pathogens.
The sprayers rapidly clean and
disinfect entire areas and can be used in a hotel setting to clean
and disinfect guest rooms, lobbies, gyms and other public areas.
In addition, the company is testing ultraviolet light technology
for sanitizing keys for guests and devices shared by associates.
will also install more hand sanitizing stations at the entrances
to its hotels, near the front desk, elevator banks, fitness and
meeting spaces, and placing disinfecting wipes in each room for guests’
Signs will be added to hotel lobbies to remind guests to maintain
social distancing protocols and the company plans to remove or re-arrange furniture
to allow more space for distancing.
Marriott is also evaluating adding
partitions to front desks to provide an extra level of precaution
for guests and employees and is working with supply chain partners
to make masks and gloves available for staff.
In addition, in
over 3,200 of Marriott’s hotels, guests can now choose to use their
phones to check in, access their rooms, make special
requests and order room service that will be specially packaged
and delivered right to the door without contact.
“Safety for our guests and associates has always
been a top priority for Marriott and today that discussion of
safety is in the context of COVID19,” said Bennett. “We want our
guests to know that we are doing everything we can to welcome them
back to a safe and clean hotel environment when they start