United Airlines has partnered with Clorox and the
Cleveland Clinic to launch CleanPlus.
As part of the agreement, Clorox products will be
used at United's hub airports and medical experts from the
Cleveland Clinic will advise on new technologies, training
development and quality assurance programming.
Clorox products will
first roll out at United's hub airports in Chicago and Denver and
will be used in the gate and terminal areas, with additional
locations scheduled to follow.
United's new cleaning, safety and social
distancing protocols include touchless kiosks in select locations
for baggage check-in, sneeze guards, mandatory face coverings for
crew and customers, and giving customers options when flights are
"Safety has always been our top priority, and
right now in the midst of an unprecedented crisis, it's our
singular customer focus," said United CEO, Scott Kirby. "We recognize that COVID19 has
brought cleanliness and hygiene standards to the front of
customers' minds when making travel decisions, and we're not
leaving a single stone unturned in our pursuit to better protect
our customers and employees."
To date, United has implemented more than a dozen new policies and
procedures aligned with United CleanPlus that are designed with
health and safety in mind, including:
- Reducing touchpoints by temporarily shutting down
self-service kiosks and beginning to roll out, in select
locations, touchless kiosks that allow customers to print bag tags
using their own device to scan a QR code.
- Actively promoting
social distancing with enhanced signage, including a 6 ft. rule at
the ticket counters which allows for minimal contact between
agents and customers.
- Deploying sneeze guards at key
interaction points, including at check-in counters.
At the Gate
- Boarding fewer customers at a time to allow for
more distance during the boarding process, minimizing crowding at
the gate and jet bridge.
- Asking customers to self-scan
their boarding passes at our gate readers.
employees with disinfecting products available so they can
disinfect high-touch areas including armrests and handrails.
- Protective sneeze guards
installed at credentialing desks and customer services
minimizing contact between guests and team members.
Enhanced team member safety and well-being by requiring the use of
personal protective equipment.
- Increased the frequency of
cleaning high-touch surfaces and equipping team members
with disinfectant cleaning products.
- Removed seating at the
bar area to actively promote physical distancing.
Pre-packaged food and beverages are only available at the bar area
to reduce customer touch points.
Beginning 22 May 2020, United will introduce an "all in one" economy
snack bag that replaces the economy beverage and complimentary
snack choice service on domestic flights scheduled 2 hours and 20
minutes or more. This bag will include a wrapped sanitizer wipe,
an 8.5 oz. bottled water, a Stroopwafel and a package of pretzels.
- Enhancing cabin sanitization including electrostatic
spraying, which will happen before every flight starting this
- Requiring all employees and customers on board to wear
a mask or face covering, helping protect each other.
Supplying individually wrapped hand sanitizer wipes to customers
as they board.
- Limiting advance seat selections where
possible and allowing customers to take alternative flights when
we expect a flight to operate over 70% capacity.
Behind the Scenes
- Implementing employee temperature checks before
the start of their workday, better safeguarding their health as
well as their teammates' and customers'.
- Employees are
producing hand sanitizer that is being used throughout the