AirAsia customers with flights scheduled to depart
between 23 March and 31 July 2020 can now choose between a credit
with a 2-year validity, or unlimited changes for flights departing
up to 31 October 2020.
AirAsia has also extended all credits previously issued for
COVID19 related disruptions with a validity up to 2 years.
The unlimited flight changes option means that
customers can change their booking to any new travel
date before 31 October 2020, on the same route, for an unlimited
number of times, without any additional cost, subject to seat
The credit can be redeemed within 730 calendar days from the issuance date. The travel date of the new booking
can fall on any date within the published flight schedule on
The two options are only applicable for
direct online bookings made via airasia.com.