Delta has announced that its policy to make
it easier for customers to book, change or cancel their tickets
purchased for travel within the U.S. is now permanent.
The elimination of change fees is effective
immediately and includes tickets purchased for travel within the
domestic U.S., Puerto Rico and U.S. Virgin Islands in Delta’s
First Class, Delta Premium Select, Delta Comfort+ and Main Cabin,
with the exception of Basic Economy tickets.
Additionally, Delta has extended its waiver on
change fees for newly purchased flights, including international
flights and Basic Economy fares, through the end of the year and
extended the expiration on travel credits through December 2022
for tickets booked before 17 April 2020.
“We’ve said before that we need to approach
flexibility differently than this industry has in the past, and
today’s announcement builds on that promise to ensure we’re
offering industry-leading flexibility, space and care to our
customers,” said Delta CEO Ed Bastian. “We want our customers to
book and travel with peace of mind, knowing that we’ll continue
evaluating our policies to maintain the high standard of
flexibility they expect.”
Other steps Delta has taken to build confidence
with travellers include:
- Blocking middle seats through 6 January 2021;
- Offering a 24-hour risk free cancellation policy
when customers purchase a new ticket;
- Empowering employees to use situational
Delta requires passengers to wear face masks at the airport, in
Delta Sky Clubs and on board the aircraft.