Contactless Technologies Helping to Build
Confidence with Travellers
The ongoing global COVID19 pandemic has brought
the travel and tourism industry to a near standstill with
prolonged lockdowns, restrictions and obstacles.
Now that government authorities in several
countries have started to relax air travel restrictions, airports
and hotels are trying to re-build confidence in travelers and
contactless technologies are proving to be a game changer.
Sneha Nigade, Disruptive Tech Analyst at
GlobalData, said, “The COVID19 pandemic became a wakeup call for
the travel and tourism industry to accelerate investments in
contactless technologies like biometric check-in at airports and
keyless hotel entry, which significantly reduce potential risks
associated with physical touchpoints.”
The Innovation Explorer database of GlobalData’s
Disruptor Intelligence Center reveals how travel and tourism
companies are using contactless technologies to ensure the safety
and wellbeing of passengers, especially in transportation and
Beijing Capital International Airport has partnered with Swiss
tech company SITA to automate entire passenger journey using
biometric technologies. From the airport check-in and bag drop to
security clearance and final boarding, passengers can just walk
through the designated lanes equipped with facial recognition
Singapore’s Changi Airport has deployed contactless kiosks to
automate the check-in process for passengers. The kiosks are
integrated with infrared proximity sensors, which can identify the
motion of a passenger’s finger as they point towards the options
on the screen.
Abu Dhabi International Airport has partnered with UAE tech
startup Meta Touch to install touchless elevator panel technology.
The control panel, installed in 53 elevators at the airport, can
be controlled by gestures, allowing people to command an elevator
without physically pressing any buttons.
Dutch hotel chain citizenM has launched a smart mobile application
to offer customers contactless stays at its hotels. The app helps
guests to check-in and out digitally. Guests can also control
lights, blinds and temperature inside their rooms using a
At Hamad International Airport in Doha, passengers can now use biometric-enabled check-in
kiosks to take their photo and scan their passport and boarding
pass. This digital identity record makes the passenger’s face
their pass at key airport touchpoints, such as self-service
bag-drop, pre-immigration, and self-boarding gates.
Hong Kong International Airport has deployed intelligent
sterilization robot to rapidly disinfect passenger facilities and
public areas. The autonomous robot, equipped with ultraviolet
lights and an air sterilizer, can sterilize its surroundings in 10
minutes with 99.99% accuracy.
Even before the world knew about COVID19, Suvarnabhumi Airport
near Bangkok, Thailand had already started installing contactless
water dispensers at gates and throughout the airport as part of
its commitment to safeguarding passenger wellbeing. They are free
to use and are popular with passengers looking to refill their
water bottles and flasks.
Other key use cases of contactless technologies
promoting safety in the industry include thermal screening,
automated hand sanitizers, water dispensers (pictured), mobile apps enabling touchless entry to
tourist destinations and contactless payments.
“Contatcless technologies are empowering
enterprises to recover from the COVID19 crisis by digitizing the
end-to-end journey for travelers. However, biometric technologies
raise concerns around personal data being collected and shared,
which heightens security risks in the future. The future of travel
in the post-COVID19 world will be increasingly contactless to
advocate safety, not only for passengers but also employees in the
industry,” added Ms Nigade.