British Airways has unveiled plans to refresh its
First and Club lounges at Chicago O’Hare Airport, and revealed
further details of its lounge improvements at Edinburgh and Berlin
Due to be completed in Spring 2020, customers
travelling through Chicago in the First or Club lounges will
receive a more interactive welcome in new look
The lounge will have a lighter and more relaxing
atmosphere for customers with new décor, flooring and furnishings.
There will be more charging ports, built into new marble tables,
as well as specially crafted chairs to help customers to relax.
terms of dining, there will be redesigned serving stations which
will continue to offer customers a wide range of local and
British Airways is also refreshing its lounge in
Edinburgh. As in Chicago, customers will enjoy a fresh, brighter
look, with new furniture and carpeting, as well as a more
interactive welcome experience.
The lounge will also feature bespoke armchairs while reconfigured working and
dining areas will give customers more room to work or eat.
The Edinburgh lounge is expected to be
finished by the end of Spring 2020.
The airline’s lounge in Berlin is scheduled to be
reading in early Spring with new furnishings, carpet and décor.
Carolina Martinoli, British Airways’ Director of
Brand and Customer Experience, said, “Lounges are incredibly
important to our customers travelling in our Club and First
cabins, or to those with Executive Club status, and they are
rightly a focus of our £6.5bn customer investment. We’ve recently
refurbished nine lounges across the network, and we’re looking
forward to refurbishing more in 2020.”
As part of its 2020 lounge upgrade activity, the
airline will also be refreshing a number of its lounges at
Heathrow Terminal 5 as well as redesigning and relaunching the
Elemis Spa at JFK.