CWT has created a new responsible travel
consulting framework to help companies look beyond compliance and
cost management, and build more balanced travel programs that also
align with other important objectives.
The ECO framework – short for Employee Wellbeing,
Climate Impact and Organizational Performance – is designed to
help organizations create travel programs that engage and motivate
their workforce, reduce
their environmental impact, and manage costs more effectively.
“With our new ECO framework, we’re layering employee
wellbeing and environmental considerations onto our suite of
consulting services which have traditionally focused on objectives
like increasing compliance and lowering costs,” Richard Johnson,
Senior Director, CWT Solutions Group. “Our aim is to help
companies find the sweet spot between these different and
sometimes conflicting priorities in their travel programs – and
we’re providing them with a roadmap to get there.”
In addition to
developing proprietary tools to assess and improve the performance
of travel programs with respect to employee well-being and
environmental impact, CWT Solutions Group has partnered with Atmosfair, an independent non-profit organization specialized in
making business travel greener, on a highly accurate and granular
methodology to calculate CO2 emissions.
The ECO framework covers five areas:
Strategic Assessment: Understanding the current status of the
company’s travel program and its organizational objectives. This
is followed by setting goals and targets, and defining a strategy
to achieve them.
Travel Policy Review: Aligning
the company’s travel policy to its responsible travel goals. CWT
Solutions Group has created a tool that lets an organization
assess how its travel policy lines up with the three ECO pillars,
as well as benchmark it against other companies’ travel policies.
Supplier Sourcing &
responsible travel criteria into the request for proposal (RFP)
process across all travel categories, and conducting ongoing
contract reviews with suppliers.
Management: Bringing stakeholders across the organization on-board
with changes to the travel program through targeted
communications, education sessions and workshops.
Reporting & Insights: Defining key performance indicators
(KPIs) for the travel program, and providing data, insights and
reporting on these metrics. This includes benchmarking performance
against industry peers and using predictive analysis to forecast
Having piloted the ECO framework with a
small group of clients and received extremely positive feedback,
CWT Solutions Group is embedding this approach into its global