Travel Industry News at TravelNewsAsia.com since 1997. Interviews, podcasts, videos, pictures and more
Tue, 16 June 2020

United Airlines Threatens to Ban Passengers Who Do Not Wear Masks

United Airlines, together with other Airlines for America (A4A) members, has said it will strengthen its mandatory mask policies to further mitigate against the spread of COVID19.

Starting from 18 June, any passenger who does not wear a mask when onboard an United flight will be placed on an internal travel restriction list.

Customers on the list will lose their travel privileges on United for a duration of time to be determined pending a comprehensive incident review.

United currently requires all passengers to wear a face covering onboard its flights and expects that policy to remain in place for at least the next 60 days.

United Airlines Boeing 767 reg: N676UA. Picture by Steven Howard of TravelNewsAsia.com Click to enlarge.

The only exceptions to this policy are individuals who have a medical condition or a disability that prevents them from wearing a face covering, those who cannot put on or remove a face covering themselves and small children.

Customers are expected to wear a mask for the duration of the flight, except when eating or drinking.

"Every reputable heath institution says wearing a mask is one of the most effective things people can do to protect others from contracting COVID19, especially in places like an aircraft where social distancing is a challenge," said United's Chief Customer Officer, Toby Enqvist. "We have been requiring our customers to wear masks onboard United aircraft since May 4 and we have been pleased that the overwhelming majority of passengers readily comply with our policy. Today's announcement is an unmistakable signal that we're prepared to take serious steps, if necessary, to protect our customers and crew."

Under this new policy, if a flight attendant notices or is informed of a customer onboard who is not wearing a face covering and that passenger does not fall within an exception, the flight attendant will proactively inform the customer that for the health and safety of everyone, face coverings are mandatory for all customers and crew on board. They will also offer to provide the customer with a mask if needed. If the customer continues to be non-compliant, flight attendants will do their best to de-escalate the situation, again inform the customer of United's policy, and provide the passenger with an In-Flight Mask policy reminder card. If a customer continues to not comply, the flight attendant will file a report of the incident, which will initiate a formal review process. Any final decision or actions regarding a customer's future flight benefits will not occur onboard but instead take place after the flight has reached its destination and the security team has investigated the incident.

"U.S. airlines are very serious about requiring face coverings on their flights. Carriers are stepping up enforcement of face coverings and implementing substantial consequences for those who do not comply with the rules," said A4A President and CEO Nicholas E. Calio. "Face coverings are one of several public health measures recommended by the CDC as an important layer of protection for passengers and customer-facing employees."

In April, United became the first major U.S.-based airline to require flight attendants to wear a face mask while on duty, and beginning in May, expanded that mandate to include all employees and customers on board. This includes front-line workers like pilots, customer service agents and ramp workers when on board an aircraft, along with any other United employees traveling using their flight benefits.

"Wearing a mask is a critical part of helping make air travel safer," said Dr. James Merlino, Chief Clinical Transformation Officer at Cleveland Clinic. "The more people in a given space wearing masks, the fewer viral particles are making it into the space around them, decreasing exposure and risk."

Other airlines taking similar action include Alaska Airlines, American Airlines, Delta, Hawaiian, JetBlue and Southwest.

See latest Travel News, Video Interviews, Podcasts and other news regarding: COVID19, United Airlines, Masks.

Headlines: Air Travel Bubble Between Hong Kong and Singapore Postponed Until 2021  Marriott Opens Second Sheraton Hotel in Hong Kong  SLH Signs One of World's Most Unique Luxury Boutique Hotels  Long Weekends in Thailand Create Much Needed Spike in Hotel Bookings  Chile Trials VeriFLY Digital Health Pass with American Airlines  Two Executive Appointments at Delta  Flexjet Takes Delivery of First Praetor 600 Business Jet  Women's Rugby World Cup to Expand to 16 Teams from 2025  ASEAN Tourism Forum 2021 Postponed Until January 2022  Adrian Zecha Rebrands Hotel in Vietnam for Third Azerai Resort  Wyndham Signs First Grand Hotel in Australia  Murray L. Aitken Joins Hard Rock Hotel Desaru Coast as GM  Accor Doubles Portfolio of MGallery Hotels in Japan  Etihad Airways Trials Facial Biometrics for Cabin Crew Check-In  Air Canada Appoints Jason Berry as Vice President - Cargo  Korean Air Wins H-53E Helicopter Contract from US Defense Dept  Agoda Upgrades Thailand's ASQ Booking Process  Aviation: Regulators Urged to Quickly Adopt Airport Slot Proposals  NCL Appoints Nicholas Lim as General Manager Sales Asia  Air France's Paris - Papeete Flights to Stop in Vancouver Instead of LA  Mandarin Oriental to Take Over Hotel in Riyadh, Saudi Arabia  Delta to Trial Quarantine-Free Entry into Italy  Global Tourism Plastics Initiative Welcomes 26 New Signatories  Embraer Issues HEPA Filter Service Bulletin for ERJ 145 Jets  German Bundeswehr Orders 31 NH90 NFH Sea Tiger Helicopters  Dusit Thani Wellness Resort Opens in Suzhou, China  RAF Red Arrows and Breitling Give Aerobility's Grand Auction Major Boost  AirAsia's Teleport Ready to Distribute COVID19 Vaccines  Korean Air Wins F-16 Fighter Jets Contract from U.S. Defense Department  IHG Opens 347-Room Holiday Inn and Suites Siracha Laem Chabang  Jesús Jean Arnedo Biurrarena Joins Anantara Tozeur Sahara as GM  GHM Appoints Jackson Sim as Group Director of Marketing  Melia Celebrates First Christmas and New Year on Samui with Promotion  Hyatt Regency Phnom Penh to Open 15 January  Accor to be Majority Shareholder in New Lifestyle Venture with Ennismore  Leadership Changes at IATA  ATPCO Launches New Pricing Tool  Stephan Moonen Moves to Sri Lanka as GM of Anantara Resort  GHM Appoints Ilkin Ilyaszade as VP of Operations and Pre-Opening Services  Accor Buys sbe  SAS to Resume Select Flights for Year-End Holiday Season  Boeing Forecasts Middle East to Require 2,945 New Planes Through 2039  IATA to Pilot Travel Pass by Year-End; Launch Scheduled for Q1 2021  Accor Signs First Mövenpick Hotel in Australia  Mandarin Oriental to Rebrand Historic Hotel in Zurich, Switzerland  Emanuel Grosch Appointed GM of Anantara Lawana Samui Resort  GHM Appoints Pissawan Srisakul as Director of Technical Services  Alexandre de Juniac Steps Down as DG of IATA; Willie Walsh to Take Over  Russian Helicopters Delivers First of Three Ansats to Republika Srpska  Air Astana Transforms Business Class into Premium Economy on E190-E2s  The Standard, Huruvalhi Maldives to Reopen 5 December  Accor Adds India and Turkey to Middle East & Africa Region  New Amadeus Report Looks at How Asia Pacific Travel Patterns Are Changing  ICC Sydney Approved to Host 1,500 Delegates at Events  Cebu Pacific Adds More Self-Service Features to Website  Pitak 'Chin' Norathepkitti Joins Anantara Angkor Resort as GM  ExxonMobil Orders Two Airbus H145 Helicopters for PNG LNG Project  Pools Confirmed for Women's Rugby World Cup 2021  Hong Kong - Singapore Air Travel Bubble Suspended at Last Minute  Capella to Open 47-Room Hotel in Hanoi, Vietnam  Sarah Moya Moves to Vietnam as GM of Two Hotels in Quy Nhon  Qatar Airways to Launch Thrice Weekly Flights to Abuja, Nigeria  Air Astana to Launch Flights to Maldives in December  Delta to Block Middle Seats Until 30 March 2021  Hosts in Thailand Commit to Airbnb's COVID19 Safety Practices  Qatar Airways Celebrates Countdown to FIFA World Cup with Special Livery  France Orders 7 Albatros Maritime Surveillance and Intervention Aircraft  New World Signs Third Hotel in Vietnam  Accor Opens 284-Room ibis Styles Hotel in Nagoya, Japan  Name Change for Conventions and Incentives New Zealand (CINZ)  TAT Donates Over 637,000 Baht to Elephant and Forest Conservation  ACI Re-Elects Jost Lammers as President  Accor Expands Partnership with Qantas FFP  HIA Upgrades Travel Experience with Latest CT Screening Technology  Airbus and Germany Submit Eurofighter Offer to Switzerland  New COVID19 Insurance for Inbound Travellers to Singapore  GHM Signs Stunning Chedi Resort on Koh Chang, Thailand  Wyndham Signs First Two Tryp Hotels in New Zealand  Emirates SkyCargo Adds Airbus A380 to Fleet  American Airlines and British Airways Trial Multi-COVID19 Testing  Alex Porteous Joins Four Seasons Hotel Kuala Lumpur as GM  Qatar Airways Signs Codeshare Agreement with Air Canada  Hungary Orders Two Embraer KC-390 Aircraft  Lufthansa and SWISS First to Use Star Alliance's Biometrics Platform  Qatar Airways Launches Student Club  IATA Publishes Guidance for Vaccine Logistics and Distribution  Far East to Open New Properties in Australia, Japan and Singapore  All Passengers on UA14 from Newark to Heathrow Tested for COVID19  Hahn Air Expands NDC Platform; Starts Accepting BSP Cash  Marcel Thoma Joins Mandarin Oriental, Marrakech as GM  20th WTTC Global Hybrid Summit to Take Place in Cancun 23-25 March  Association of Asia Pacific Airlines (AAPA) - State of the Industry with Subhas Menon  Korean Air to Buy Asiana Airlines  IHG Signs First Hotel Indigo in Kuala Lumpur, Malaysia  Anthony Tyler Returns to Mandarin Oriental Bangkok as GM  Aviation Leaders Debate Solutions to Rebuild Passenger Confidence  Mandarin Oriental Making Good Progress in Eliminating Single-Use Plastic  Etihad Airways to Launch Daily Scheduled Flights to Tel Aviv, Israel  Asia Pacific Airlines Strive for Greater Collaboration with Governments  Singapore Airlines Raises S$850 Million Through Convertible Bond Issue  Hong Kong Int. Airport Handled Just 79,000 Passengers in October  Grand Richmond Hotel in Nonthaburi Launches Quarantine Package  HD Videos and Interviews  Podcasts from HD Video Interviews  Travel Trade Shows in 2020 and 2021  High-Res Picture Galleries  Travel News Asia - Latest Travel Industry News 

Subscribe to our Latest Travel News Daily Email Free of Charge by simply entering your email address to the right. You can also receive the daily news service by WhatsApp, stay updated with our RSS Feed Free Travel News RSS Feed and even add the travel news to your website. Have questions? Please read our travel news FAQ.
     
Advertising
Advertising
Copyright © 1997-2020 TravelNewsAsia.com