Singapore Airlines has confirmed that it is
waiving all rebooking fees for tickets issued on or before 15
March 2020, for travel up to 31 May 2020, with immediate effect.
The airline's customers can cancel their existing flight
itineraries, retain the value of their tickets and rebook their
travel at a later date, when they are able to firm up their new
travel plans. All rebooking fees will be waived, although a fare
difference may apply for the new itinerary and the new flight itinerary should be completed by 31
SIA has said that it will continue to review its waiver policy
and retains the flexibility to extend the cut-off date of 31 May
2020 as it assesses the impact of the COVID19 outbreak on global
air travel in the coming weeks.
For all new SIA and SilkAir
tickets issued from now to 31 March 2020, SIA will also waive
In a statement issued on Monday, Singapore
Airlines said that, "Due to the high volume of incoming requests,
we seek our customers understanding that it may take longer than
usual for our service agents to respond. Customers are encouraged
to only contact us if their flight is departing in next 72 hours
in order for our agents to focus on and assist those with urgent
flight changes. We apologise for any inconvenience caused."