As many cities and countries around the world
begin to relax COVID19-related restrictions, hotels are eager to
reassure potential guests that they are cleaner than ever before.
Most major hotel brands have introduced a wide
range of protocols that conform to local, national and international health
and safety regulations as well as official COVID19 guidelines.
At Kempinski, the new ‘White Glove Service’ is
being rolled out to all Kempinski hotels worldwide with
comprehensive guidelines that detail the
essential health and safety procedures during the COVID19 pandemic
across all aspects of daily operations, including the arrival of
guests; the set-up of public areas; F&B
outlets; housekeeping; and the spa, fitness centre and swimming
is crucial that we continue to deliver service at the highest
level to our guests in a clean and safe environment. Every guest
and visitor must have total confidence in the cleanliness and
disinfection of our premises, and we, of course, are eager to
continue and even surpass our levels of personalised service,"
said Richard Schestak, Managing Director – Siam Kempinski Hotel
Bangkok. "White glove service has always been a symbol of
luxury and refined elegance. Guided by health and safety
recommendations, coupled with our desire to adapt our service culture to the current challenges facing the tourism and
hospitality sectors, we ensure that, with the White Glove
Service, our guests enjoy a combination of luxury and comfort
with safety, security and peace of mind."
So what does the Kempinski White Glove Service
mean for guests and staff?
All employees at Siam Kempinski Hotel Bangkok must
wear white gloves as well as face masks during all guest
interactions. Amenities in every guestroom now also include hand sanitisers as
well as face masks.
Hotel staff are observing essential
social distancing when interacting with guests by maintaining a
gap of at least 1.5 m.
Furniture in public areas, including the
lobby, restaurants and meeting/event spaces, has been repositioned
to observe the same social distancing guidelines.
are now mandatory temperature checks on all residents, visitors,
employees and suppliers as they arrive at the hotel, and hand sanitisers are positioned at all entrances of the hotel, and in
public areas, restaurants and meeting/event venues.
Enhanced cleaning plans are provided by hygiene products supplier
Diversey through wall charts and online guidelines to visualise,
step by step, the flow of disinfection and cleaning of all hotel
High-touch surfaces are disinfected every 30 minutes, and
periodical deep cleaning of all public spaces is performed within
Sanitising stations are located throughout the
hotel; guestroom key cards and pens are disinfected before and
after usage; and air purifiers are also used to clean and freshen
the air in guestrooms.
Absolute privacy is offered to
guests that prefer not to permit hotel staff to enter their room.
A new ‘Privacy’ sign ensures that this privacy is maintained, with
all requested in-room guest services, such as meals and laundry,
being conducted at the door.
"The list of measures to be
taken is long and complex," explained Richard Schestak. "However,
appropriate high-level hygiene standards are key to reassuring our
valued guests that a stay at Siam Kempinski Hotel Bangkok, during
or after the coronavirus lockdown, offers an environment
in which personal safety in any respect may be assured without
sacrificing the high standards of professional luxury service."
All food and beverages in the hotel are prepared with
closed-surface containers or served beside each table.
These important procedures are also being applied in back-of-house
areas, such as the staff canteen. To limit the number of employees
taking a meal break at the same time, the service hours of the
staff canteen have been extended, and some tables and chairs have
been removed/blocked off to maintain essential social distancing.