Thu, 12 March 2020 |
COVID19: AirAsia Adds Flexibility for
Passengers to Change Tickets
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AirAsia has extended the period for customers to
obtain credit for their international flight bookings until 30
April to/from select destinations, including China, Hong Kong,
Macau, Japan, Korea and Taiwan.
The popular low cost airline is also making provisions for customers who are unable to travel due to their
recent travel history, nationality or the travel restrictions imposed
by various governments, as follows:
Move Flight: One-time flight change to a new
travel date on the same route within 90 calendar days from the
original flight time without additional cost, subject to seat
availability; or
Credit Account: Retain the value of
the
fare in an AirAsia BIG Loyalty account for future travel with
AirAsia. The online credit account is to be redeemed for booking
within 180 calendar days from the issuance date. The actual travel dates can be after the expiry date as
long as the flight schedule is already out.
The above options,
applicable for flights ticketed prior to 8 March for travel prior
to 30 April, are for direct online bookings made via airasia.com
only.
For other types of bookings, such as those made through
travel agents, travellers are asked to contact their respective booking channel for
further assistance.
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