United Airlines is now
asking all passengers to complete a health self-assessment during
their check-in process.
Based on recommendations from the
Cleveland Clinic, the Ready-to-Fly checklist asks customers to
confirm that they have not experienced any COVID19-related symptoms in the
14 days prior to flying.
"As people are
returning to their daily activities during the COVID19 pandemic,
their health and safety – as well as the health and safety of
others - should continue to be top-of-mind," said Dr. James Merlino, Chief Clinical Transformation Officer at Cleveland
Clinic, a nonprofit academic medical center and a United CleanPlus
advisor. "Our health experts are pleased to play a role in helping
people travel more safely and we worked closely with United to
develop a health self-assessment for its customers to better
ensure precautions are taken before beginning their journey."
The Ready-to-Fly checklist requires customers
to click "Accept" to indicate they have reviewed the checklist
during the digital check-in process on the United mobile app, United.com, on a United kiosk, or by reviewing and verbally
confirming when checking-in with an agent at the airport to
receive a boarding pass.
The checklist includes the following:
- Have not been diagnosed with COVID19 in the
last 21 days. Have not experienced any of the following symptoms
in the past 14 days (excludes symptoms from a pre-existing
- Temperature of 38C / 100.4F or higher
- Shortness of breath/difficulty breathing
- Muscle pain
- Sore throat
- Recent loss of taste or
- Have not been denied boarding by another airline
due to a medical screening for a communicable disease in the last
- Have not had close contact with someone who tested
positive for COVID-19 in the last 14 days.
also affirms customers are willing to abide by the airline's other
safety protocols, including wearing a face covering, which is now
mandatory for all employees and customers on board a United
Customers who are not able to confirm these
requirements and choose not to travel will be able to reschedule
their flight. Customers may also choose to check-in at the airport
for further review.
"The health and safety of our customers
and employees is our highest priority, and we have been working
closely with trusted medical experts and partners to institute new
practices and procedures to further protect those who work and
travel with us," said Pat Baylis, United's Corporate Medical
Director. "United's Ready-to-Fly wellness checklist sets clear
guidelines on health requirements for our customers and helps
minimize the risk of exposure during the travel experience."