Travellers departing Mumbais Chhatrapati Shivaji
Maharaj International Airport (MIAL) can now use one of the many
mobile-enabled kiosks from SITA, a completely contactless way for
passengers to check-in for their flight.
The technology allows passengers to use their
mobile device to interact with kiosks, significantly reducing
the need to touch surfaces in the airport. The kiosks also meet the Ministry
of Civil Aviations (MoCAs) new passenger processing guidelines
aimed at reducing the risk of spreading COVID19 infections in the
country.
Developed in response to rapidly changing
passenger requirements as a result of the ongoing global COVID19 pandemic, the
application is a cost-effective alternative to significant
investment in new low-touch infrastructure. The solution leverages
existing common-use kiosks and does not require changes or
modifications to airlines existing IATA CUSS standard check-in
applications.
Mumbai Airport handles more than 47 million
passengers a year. With this technology, travelers passing through
Terminal 2 of the airport can now simply scan a QR code on their
mobile phone or tablet to operate the kiosks. After scanning the
QR code, they can then use their mobile device as a trackpad to
control check-in and self-bag drop kiosks to print their boarding
passes and bag tags.
Rajeev Jain, CEO, MIAL, said, With the focus on
passenger convenience, the new contactless technology has been
developed in response to the rapidly changing passenger
requirements due to the COVID19 pandemic. We want to reassure our
patrons of their safety at the airport and are willing to go the
extra mile to alleviate any fear of travel during these
challenging times.
VIDEO
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Editor's note:
My apologies that the audio and visual quality in this video interview
are not up to the same HD quality that they normally would be. This is the
fourth in a
series of video interviews conducted over Skype. Hopefully it won't be too
long until we are once again conducting exclusive video interviews
in person, but for now we have to make do with what we have. Thank
you.
See also :
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Memories Group ,
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Trampert and Todd Arthur of Sabre ,
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Marriott, Ms. Ashley Lai ,
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Dairy, Susie Martin and
Airports, Air Travel and COVID19 - Exclusive Interview with SITA's
President of Asia Pacific, Sumesh Patel .
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