Singapore Airlines (SIA) is to invest more
than SGD50 million in a major revamp of its SilverKris and
KrisFlyer Gold Lounges at Changi Airport Terminal 3.
are due to commence in August 2019 and are expected to be
completed by mid-2021.
The redevelopment project will see
an overall 30% increase in space and total customer capacity for
the Terminal 3 lounges.
KrisFlyer Gold Lounge will double in capacity and include
dedicated working spaces, as well as larger al fresco seating and
dining areas. The lounge will also be equipped with restrooms and
Business Class Lounge will be expanded and feature four distinct
with a short transit can have a light snack in a relaxed café
setting, while those with more time to spend may explore a full
selection of Asian and international cuisine in the dining hall,
including live stations that will offer signature local delights.
A highlight of the new Business Class Lounge will be a
full service bar that doubles up as a self service breakfast
station in the mornings. Productivity pods will also be available
for customers who need a discreet corner to catch up on work,
while a rest area with chaise lounges will be provided for
customers to catch some shut-eye before their flight.
The First Class Lounge will continue to feature a
bar, and The Private Room - a full-service fine dining section
within the lounge. Customers can look forward to an enhanced
epicurean journey with fresh and seasonally curated dining
offerings, on top of the perennial local favourites.
“With extensive research and feedback garnered
from our customers, we have relooked and re-envisioned our
customer journey to develop this new design concept for our
lounges at T3. Keeping the needs and wants of our customers in
mind, we aim to deliver an experience that exemplifies the luxury
and warm hospitality that SIA is known for. The project is a key
part of our commitment to constantly elevate the customer
experience, on the ground as well as in the air, and we look
forward to revealing the exciting new offerings as construction
progresses,” said Senior Vice President Customer Services &
Operations, Mr Marvin Tan.
The construction process will
be carried out over four phases, during which the lounges will be
progressively renovated in sections, starting with the Business
Class Lounge, followed by the First Class Lounge and The Private
Room, and finally the KrisFlyer Gold Lounge. Customers affected by
renovation works will be invited to temporary lounges to ensure
minimal disruption during this period.