American Airlines has become one of the first
airlines in the world to offer passport chip scanning as part of
its mobile app.
The technology transmits the required passport
information directly from the NFC chip embedded in the passport
and allows passengers to head directly to the gate for
international flights without having their passports rechecked by
a customer service agent.
“We are continuously adding features to our app
to make travel easier and worry-free for our customers,” said Maya
Leibman, American’s Chief Information Officer. “Mobile passport
scanning removes a time-consuming step, providing our customers
with a smoother check-in experience for international flights.”
Currently, customers departing on international
flights who check in on the app, have their passports rechecked at
the airport. This step is required even if the customer has
uploaded a photo of their passport via the mobile app. With this
new enhancement, the customer will be prompted to enter their
passport information and then scan their passport with an iOS or
Android device. The app provides easy-to-follow instructions for
Mobile passport scanning is the latest in a long
line of new customer features American has implemented to the
airline’s app to make travel easier for customers. Other recent
introductions include boarding notifications, Siri shortcuts and a
dark mode option.
American has also rolled out additional services
to improve the travel experiences, including biometric
international boarding, virtual 3D aircraft tours online, a
redesigned self-service kiosk menu that simplifies the check-in
process and an improved family seating approach, which
ensures adults and kids under 14, when traveling together on the
same reservation, are seated together.