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Fri, 4 Oct 2019

Cebu Pacific Puts Charlie the Chatbot to Work

Cebu Pacific has launched an online travel assistant - Charlie the Chatbot.

Charlie is designed to answer frequently asked questions, improving the overall customer experience for Cebu Pacific passengers.

Charlie can assist passengers with their flight check-in, provide flight itineraries and boarding passes, as well as share details of Cebu Pacific’s ongoing seat sales and promotions.

Cebu Pacific has launched an online travel assistant - Charlie the Chatbot. Click to enlarge.

Customers can type in their queries in English one at a time; or choose from a variety of suggested topic options when they open the chat box.

“We’ve always talked about being an enabler of fun and accessible travels, and as part of our thrust to enhance customer experience with the airline, we created Charlie,” said Candice Iyog, Vice President for Marketing and Customer Experience at Cebu Pacific. “As we officially launch our chatbot, we hope to offer convenience and helpful information within our travellers’ fingertips.”

Charlie is available on Cebu Pacific’s website and official Facebook page. He is available 24/7 to answer customers’ frequently asked questions, which can range from flight bookings and inflight meals to baggage allowance.

“Charlie still has a long way to go in terms of learning – just like any chatbot. Rest assured, we are continuously working on expanding Charlie’s knowledge in order to provide our passengers with the best customer experience possible,” added Iyog.

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