Cebu Pacific has launched an online travel
assistant - Charlie the Chatbot.
Charlie is designed to answer frequently asked
questions, improving the overall
customer experience for Cebu Pacific passengers.
Charlie can assist passengers with their
flight check-in, provide flight itineraries and boarding passes,
as well as share details of Cebu Pacific’s ongoing seat sales
Customers can type in their queries in English one
at a time; or choose from a variety of suggested topic options
when they open the chat box.
“We’ve always talked
about being an enabler of fun and accessible travels, and as part
of our thrust to enhance customer experience with the airline, we
created Charlie,” said Candice Iyog, Vice President for Marketing
and Customer Experience at Cebu Pacific. “As we officially launch
our chatbot, we hope to offer convenience and helpful information
within our travellers’ fingertips.”
available on Cebu Pacific’s website and official Facebook page. He
is available 24/7 to answer customers’ frequently asked questions,
which can range from flight bookings and inflight meals to baggage
“Charlie still has a long way to go in
terms of learning – just like any chatbot. Rest assured, we are
continuously working on expanding Charlie’s knowledge in order to
provide our passengers with the best customer experience
possible,” added Iyog.