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Thu, 31 Jan 2019

AirAsia Revamps Website and Mobile App; Launches Chatbot

In addition to revamping its website and mobile app, AirAsia has launched a chatbot named Ava (AirAsia virtual allstar).

Ava, powered by Artificial Intelligence, is available on the new live chat feature to respond to guest inquiries instantly.

In addition to revamping its website and mobile app, AirAsia has launched a chatbot named Ava (AirAsia virtual allstar). Ava, powered by Artificial Intelligence, is available on the new live chat feature to respond to guest inquiries instantly. Click to enlarge.

 Ava currently speaks eight languages - English, Bahasa Malaysia, Thai, Bahasa Indonesia, Vietnamese, Korean, Simplified Chinese and Traditional Chinese.

 The chatbot was built by the AirAsia Software Engineering and Technology team using technology from Ada, a Toronto based company that specialises in AI-powered customer experiences.

AirAsia Deputy Group CEO (Digital, Transformation and Corporate Services), Aireen Omar, said, “We are excited to welcome the new year with our new-look website and app that features AI and boasts a better, faster, more intuitive experience. We are always working to enhance our guest experience, and we will be adding more mobile app features in the months to come so it is no longer just a flight booking platform, but your complete travel companion. We encourage new users to download the app for free from the App Store or Google Play to experience these features for themselves.”

AirAsia mobile app users can enjoy 19% off bookings made via the app up to 3 February 2019 for travel between 1 August and 30 November 2019 by entering the promo code MOBILE19. Terms and conditions apply.

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