Korean Air is transforming all of
its economy class check-in counters at domestic airports in South
Korea to bag drop
counters for passengers already checked-in using mobile, web
check-in services or airport kiosks.
International Airport, 70% of economy class passengers used
self check-in in August. As a result, bag drop counters were
crowded, causing passengers to wait in long lines during peak
Self-check-in refers to the process of passengers
checking-in for a flight, assigning seats and printing out a
boarding pass on their own through mobile, web services or airport
Mobile and web check-ins are available between 48 hours
prior to flight departure (24 hours in case of the U.S.) and an
hour before (40 minutes for domestic) the flight.
check-in is available up to 60 minutes prior to flight time (20
minutes for domestic flights).
As of 13 August, all of the economy class check-in counters at Gimpo
International Airport, in both international and domestic
terminals, were converted to bag check-in counters for
self-check-in passengers. The service will be rolled out at
Incheon International Airport Terminal 2 from 1 September 2019.
The family care service counter, used by passengers
requiring assistance such as unaccompanied minors, pregnant
passengers and so on, as well as first class, prestige class and
Morning Calm counters will continue normal operations. The
counters for U.S.-bound economy class passengers at Incheon
International Airport will also continue normal operations.
In the beginning, Korean Air employees will assist
passengers at airport kiosks and operate help desks in each
section to assist passengers who are having problems checking-in.
Korean Air has been continuously
improving self-check-in services by expanding the scope of its
users. For children and infants accompanied by adults,
self-check-in became available for international flights in
January 2019, and for domestic flights in June 2019. From April
2019, passengers in groups were allowed to check-in through mobile
and web services.
Korean Air also plans to
introduce a “self-tagging” service by the end of 2019, which will
allow passengers to pick seats and register baggage at the same
time while checking in at the kiosk. This service is expected to
cut down over 30% of check-in time for each passenger. Passengers
can simply print out their baggage tags at the kiosk and put them
onto their baggage, then drop them at the bag drop counter.
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