Starting 1 November, United Airlines will begin
offering Polaris customers on flights between New York/Newark and
London Heathrow complimentary baggage delivery exclusively to five
Marriott International properties.
United's new baggage delivery benefit coincides
with the airline operating its newly reconfigured Boeing 767-300ER
on the route – an aircraft that features an extended cabin with 46
United Polaris business seats in the premium cabin and 22 United
"The flight between New York/Newark and London is
one of the most serviced routes in the world, and we are
continually looking at how we can offer superior services and
amenities for our customers traveling between these two major
cities," said Andrew Nocella, the airline's chief commercial
officer. "And as our customers continue to demand greater
convenience and choices, we will be ready to deliver, offering the
caring, creative solutions that will keep them choosing United."
The baggage delivery program will be offered to all customers
who hold a ticket in United's Polaris business cabin on the New
York/Newark to London Heathrow route, including upgraded tickets,
and who are staying at select Marriott properties including JW
Marriott Grosvenor House London, London Marriott Hotel Canary
Wharf, London Marriott Hotel County Hall, Sheraton Grand London
Park Lane and St. Pancras Renaissance Hotel London.
proceed through immigration and customs as normal, and follow
signs for the bag drop desk in the arrivals area of London
Heathrow, which will be open seven days a week from 06:00 to 23:59. Customers
do not need to pre-register for the service.
As an added benefit, passengers who are also members of Marriott Bonvoy, Marriott's travel program, and have booked their hotel
stay directly with Marriott will receive a notification on the
Marriott Bonvoy app that their bags have arrived at their hotel.