TravelNewsAsia.com
Tue, 29 Oct 2019

American Express Global Business Travel Upgrades Online Booking Tool

American Express Global Business Travel (GBT) has upgraded its proprietary online booking tool, Neo.

Neo connects to Amadeus NDC-X and Sabre’s Beyond NDC through GBT’s Supply Management Platform (SMP). Work to integrate with Travelport is ongoing.

With this release, GBT has also introduced Routehappy product and amenity information into the Neo point of sale. Users can now see more information about what is included in an air fare. The initial phase includes product information about specific aircraft, such as Wi-Fi availability, food choices and seat pitches. The next phase will include ticket components, such as lounge access and baggage allowance.

United Airlines Boeing 787-8 reg: N-30913. Picture by Steven Howard of TravelNewsAsia.com Click to enlarge.

“Connecting with the GDSs for NDC content and with Routehappy for product and amenity information demonstrates our commitment to continue providing a complete content offering that can be shopped and compared in a transparent environment. As a standard, NDC will only work if it can help us deliver on this promise at scale to provide real value to companies and business travellers. We are focussed on delivering an enhanced user experience while working with customers to ensure they continue to have control of their programs,” said John Bukowski, GBT’s director of content distribution. “We applaud those who have embraced collaboration to find airline retailing solutions that help customers optimize their travel programs and costs. However, some carriers have chosen to pursue strategies that fragment the shopping and booking process, adding cost and clouding transparency by removing content from the GDSs. It is our hope that these airlines soon recognise the value we can collectively deliver to customers if we embrace efficient, integrated solutions.”

Bukowski added that it was important for travel buyers to understand that NDC is only one component of airline retailing and that innovation to deliver a content rich airline shopping experience goes well beyond one technology standard.

Latest HD video interviews and podcasts: Seven HD Video Interviews from IATA Airline Industry Retailing Symposium 2019 in Bangkok, Discover Thainess at the Vince Hotel Bangkok Pratunam - Interview with GM, Lost Bags and Airline Baggage Tracking - Interview with Peter Drummond, SITA, Future of Airline Distribution and NDC - Interview with Yanik Hoyles, IATA, Cambodia Airways' Plans for the Future - Interview with Commercial Director, Nine Exclusive HD Video Interviews from Cambodia Travel Mart 2019, How's Business at the Hyatt Regency Bangkok Sukhumvit? Interview with Sammy Carolus, GM and Exclusive Interview with CEO of Vistara TATA SIA Airlines, Mr. Leslie Thng.

See latest Travel News, Interviews, Podcasts and other news regarding: American Express, NDC.

Subscribe to our Latest Travel News Daily Email Free of Charge by simply entering your email address to the right. You can also receive the daily news service by WhatsApp, stay updated with our RSS Feed Free Travel News RSS Feed and even add the travel news to your website. Have questions? Please read our travel news FAQ.
     
Advertising
Advertising
Copyright © 1997-2019 TravelNewsAsia.com