American Express Global Business Travel (GBT)
has upgraded its proprietary online
booking tool, Neo.
Neo connects to Amadeus NDC-X and Sabre’s
Beyond NDC through GBT’s Supply Management Platform (SMP). Work to
integrate with Travelport is ongoing.
release, GBT has also introduced Routehappy product and amenity
information into the Neo point of sale. Users can now see more
information about what is included in an air fare. The initial
phase includes product information about specific aircraft, such
as Wi-Fi availability, food choices and seat pitches. The next
phase will include ticket components, such as lounge access and
“Connecting with the GDSs for NDC content and
with Routehappy for product and amenity information demonstrates
our commitment to continue providing a complete content offering
that can be shopped and compared in a transparent environment. As
a standard, NDC will only work if it can help us deliver on this
promise at scale to provide real value to companies and business
travellers. We are focussed on delivering an enhanced user
experience while working with customers to ensure they continue to
have control of their programs,” said John Bukowski, GBT’s
director of content distribution.
“We applaud those who have embraced collaboration to find airline
retailing solutions that help customers optimize their travel
programs and costs. However, some carriers have chosen to pursue
strategies that fragment the shopping and booking process, adding
cost and clouding transparency by removing content from the GDSs.
It is our hope that these airlines soon recognise the value we can
collectively deliver to customers if we embrace efficient,
Bukowski added that it was
important for travel buyers to understand that NDC is only one
component of airline retailing and that innovation to deliver a
content rich airline shopping experience goes well beyond one