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Wed, 28 Aug 2019

American Airlines Starts Using Biometric Boarding at DFW

American Airlines has started using biometric boarding for customers departing from Dallas Fort Worth International Airport (DFW).

American customers traveling on select international departures from DFW Terminal D can now use the one-step facial recognition program to scan and verify their identity with U.S. Customs and Border Protection (CBP) instead of scanning their boarding pass at the gate as they normally would do.

American offers 91 daily international departures to 63 destinations worldwide from DFW.

The airline plans to expand biometric boarding to nearly 75 international gates throughout Terminals A, B, C and D by the end of this year.

American Airlines has started using biometric boarding for customers departing from Dallas Fort Worth International Airport (DFW). American customers traveling on select international departures from DFW Terminal D can now use the one-step facial recognition program to scan and verify their identity with U.S. Customs and Border Protection (CBP) instead of scanning their boarding pass as they normally would do. Click to enlarge.

“American is committed to ensuring that DFW remains a premier gateway,” said Cedric Rockamore, Vice President of DFW Hub Operations at American. “As its largest hub, implementing new technology like biometric boarding gives us the opportunity to enhance the airport experience in partnership with CBP. This new technology allows us to provide a more seamless and modern experience for both our customers and team members.”

When customers begin the boarding process, the facial recognition program will scan an image of their face and send it to an existing cloud-based CBP database. The system then instantly matches the image against the passport photo already on file with CBP, and, if it sends back a yes, the customer is cleared to board within seconds at the gate. Otherwise, the agent will simply manually clear the customer using the regular clearance process.

“Facial recognition makes the process for verifying the identity of travelers more efficient, accurate and secure,” said Judson W. Murdock II, CBP Director of the Houston Field Office. “This technology also enhances the boarding process for international flights, which is a win-win for airlines and travelers.”

Agents will continue to ensure customers have their passports with them before departing. Customers with a U.S. passport may also choose not to use the new system and board with their regular boarding pass.

American implemented a biometric boarding program at Los Angeles International Airport (LAX) earlier this year. The carrier says it will continue evaluating the program and its potential expansion to more locations and flights throughout its global network.

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