American Airlines has started using biometric boarding
for customers departing from Dallas Fort Worth International
American customers traveling on
select international departures from DFW Terminal D can now use
the one-step facial recognition program to scan and verify their
identity with U.S. Customs and Border Protection (CBP) instead of
scanning their boarding pass at the gate as they normally would do.
American offers 91 daily
international departures to 63 destinations worldwide from DFW.
plans to expand biometric boarding to nearly 75 international
gates throughout Terminals A, B, C and D by the end of this year.
“American is committed to ensuring that DFW remains a premier
gateway,” said Cedric Rockamore, Vice President of DFW Hub
Operations at American. “As its largest hub, implementing new
technology like biometric boarding gives us the opportunity to
enhance the airport experience in partnership with CBP. This new
technology allows us to provide a more seamless and modern
experience for both our customers and team members.”
customers begin the boarding process, the facial recognition
program will scan an image of their face and send it to an
existing cloud-based CBP database. The system then instantly
matches the image against the passport photo already on file with
CBP, and, if it sends back a yes, the customer is cleared to board
within seconds at the gate. Otherwise, the agent will simply
manually clear the customer using the regular clearance process.
“Facial recognition makes the process for verifying the identity
of travelers more efficient, accurate and secure,” said Judson W.
Murdock II, CBP Director of the Houston Field Office. “This
technology also enhances the boarding process for international
flights, which is a win-win for airlines and travelers.”
will continue to ensure customers have their passports with them
before departing. Customers with a U.S. passport may also choose
not to use the new system and board with their regular boarding
American implemented a biometric boarding program at Los
Angeles International Airport (LAX) earlier this year. The carrier
says it will continue evaluating the program and its potential expansion
to more locations and flights throughout its global network.
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