Amadeus has launched a service optimizer
application on Salesforce AppExchange that enhances the way that airlines connect with
customers, partners and employees.
The application will integrate and extend the
capabilities of both Salesforce and Amadeus platforms, enabling
airlines to maximize their combined value by sharing insights and
data in order to have one complete view of the traveler.
Taimur Khan, GM,
Vice President Travel, Transportation, and Hospitality, Salesforce,
said, “The future of travel loyalty is based on the customer
experience and ability to anticipate needs while providing quality
interactions. We are excited to see Amadeus innovate with Salesforce by enabling airline employees
- from gate and contact
center agents to flight attendants - to serve airline customers with
relevance, context and consistency across channels.”
can also help tackle the pain point of flight disruptions, enabling airlines
to provide personalized recovery from delays and cancellations.
Sebastian Cavanagh, Head of Airlines Business
Strategy, Amadeus, said, “Until now, airlines have had to carry out
bespoke integrations between our solutions. With this integration
airlines can now extract the value of Amadeus’ IT solutions and
the Salesforce Platform, bringing new opportunities, cost savings
and improved customer service.”