Worldwide Flight Services (WFS) has signed a
five-year ground handling contract with easyJet.
Under the terms of the contract, WFS is
responsible for easyJet’s check-in, bag drop, boarding, baggage
loading, aircraft reconfiguration and push-back at Edinburgh
Airport, and vice versa for arriving flights and customers.
easyJet is the largest airline in Edinburgh and
flies four million passengers a year from the Scottish capital to
destinations across its European network including London, the
Canary Islands, Cyprus, Denmark, France, Germany, Iceland, Italy,
Northern Ireland, Portugal, Spain and Turkey.
Will Facey (pictured), EVP Ground Handling, Europe Middle
East Africa & Asia (EMEAA) at WFS, said, “This is a major new
contract which significantly supports our ground handling growth
strategy. Our operation and team in Edinburgh are focused on easyJet and we have put in a lot of time and investment to ensure
we are delivering our services from the airline’s and customers’
perspective because we care about how the easyJet performs. We are
very pleased with the way the contract has started. We want to be
a part of what makes both the airport company and easyJet in
The contract is the first opportunity
for WFS to demonstrate its new flexible and transparent
approach to ground handling.
“Our plans to grow our ground handling business
– which is focused on serving narrow-body, high volume airline
operations – give us the opportunity to bring something fresh to
the market to improve the quality of handling for airlines,
airports and passengers. It replaces the traditional industry
approach of contracts based solely on aircraft turns. Our
contracts are flexible, realistic and commercially balanced. If an
airline customer wants more, we put more in and they pay for it.
If they want less, we take it out and the cost goes with it. At
every point we are fully transparent. It’s about having a balanced
relationship which is resilient, honest and open. Ultimately, this
is about giving our customers’ customers the quality of service
they expect so they will want to fly with them again and again,”
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