Malaysian Prime Minister, Tun Dr Mahathir
Mohamad, recently tested new biometric passenger processing at the KLIA
Main Terminal as part of its 21st anniversary celebration.
As part of the celebrations, SITA Smart Path
was showcased. It uses facial biometric ID management technology
to automate the travel journey from check-in to boarding.
registered, travellers need to only have their faces scanned
without having to produce documents at every stage of their
SITA Smart Path is designed to easily integrate into
existing airport and airline infrastructure, including standard
common-use ystems, check-in kiosks, self-service gates for secure
access, and boarding.
Sumesh Patel, SITA President, Asia
Pacific, said, “We are honoured to be a long-term strategic
partner of Malaysia Airports, and pleased to showcase Smart Path
and embark on a collaborative innovation initiative at KL
International Airport. We look forward to the next project with
Malaysia Airports as we work together to constantly seek ways to
enhance service levels and elevate the customer experience at the
Malaysia's air passenger traffic is set to grow
4.9% in 2019, up from 2.5% last year.
In 2018, Malaysia Airports launched the “Happy
Guests, Caring Hosts” Service Culture Transformation Programme.
This is a commitment to service excellence and to portray Malaysia
as a developed country with a first-world service culture.