TravelNewsAsia.com
Thu, 22 Aug 2019

British Airways to Give All Cabin Crew iPhone XRs

All 15,000 British Airways cabin crew are to be issued with iPhone XRs to help them offer a more personalised service to the more than 45 million customers that travel with the airline every year.

The investment for all cabin crew members follows a successful trial of iPads for senior cabin crew on board every flight.

All 15,000 British Airways cabin crew are to be issued with iPhone XRs to help them offer a more personalised service to the more than 45 million customers that travel with the airline every year. Click to enlarge.

The new phones will give crew access to a range of customer information at their fingertips, including previous flights and meal preferences, enabling them to personalise every interaction.

Bradley Smith, 27, one of the first cabin crew to receive a brand-new iPhone XRs, said, ďRecently, when a customer realised that he had forgotten to order a special meal, he was really impressed when I quickly took out the phone, logged onto ba.com and ordered a meal for his return journey - all within a matter of minutes in the middle of the flight. It felt so rewarding to be able to immediately resolve the situation for the customer. All my crew reference guides are also loaded onto the phone, so everything I need is in my pocket throughout each flight. It really has made a huge difference already.Ē

Latest HD video interviews and podcasts: Lost Bags and Airline Baggage Tracking - Interview with Peter Drummond, SITA, Future of Airline Distribution and NDC - Interview with Yanik Hoyles, IATA, Airline Distribution - Interview with Rakesh Narayanan of Sabre Travel Solutions, SITA Baggage User Conference 2019 in Bangkok 5-7 November, ATPCO and Routehappy - Interview with Robert Albert at IATA AIR Symposium 2019, IATA Airline Industry Retailing Symposium 2019 - Interview with Stephan Copart, Awesome Trip - Interview with Mark Corbett, Chief Innovation Officer, Vern Insurance Technologies - Interview with Marton Elodi at IATA AIRS 2019Evolution of Airline Chatbots - Interview with Jonathan Newman, CCO of ( caravelo (, Cambodia Airways' Plans for the Future - Interview with Commercial Director, Nine Exclusive HD Video Interviews from Cambodia Travel Mart 2019, How's Business at the Hyatt Regency Bangkok Sukhumvit? Interview with Sammy Carolus, GM and Exclusive Interview with CEO of Vistara TATA SIA Airlines, Mr. Leslie Thng.

See latest HD Video Interviews, Podcasts and other news regarding: BA, British Airways, Cabin Crew.

Subscribe to our Latest Travel News Daily Email Free of Charge by simply entering your email address to the right. You can also receive the daily news service by WhatsApp, stay updated with our RSS Feed Free Travel News RSS Feed and even add the travel news to your website. Have questions? Please read our travel news FAQ.
     
Advertising
Advertising
Copyright © 1997-2019 TravelNewsAsia.com