Perth Airport has committed to an extensive
upgrade of its passenger handling systems, underpinned by a fully
integrated suite of solutions from Amadeus and ICM Airport
Technics (an Amadeus company).
The extensive agreement sees Perth build on its
use of Amadeusí cloud-based passenger handling platform, which has
been in operation since 2015. The new upgrades will help the
airport can rapidly scale services up and down to match peaks and
troughs in demand.
The airport serves nearly 15 million passengers
Automation is at the heart of Perthís passenger
experience strategy with the introduction of ICMís Hybrid Auto Bag
Drop units and check-in kiosks, along with ICMís common use
The hybrid functionality means passengers
can check-in and drop their bags independently, or the same units
can be switched to full-service mode and staffed for conventional
Amadeus Passenger Verification will be
installed, allowing validation of a passengerís permissions to go
airside using their boarding pass, making this step of the
passenger journey quicker and easier.
This project is readying Perth for the future,
as travelers are also set to become some of the first in the world
to use their biometric identifiers at touchpoints including
check-in and boarding as part of a planned trial. The proof of
concept will see passengers self-serve using their unique
biometric identifiers at key points within the airport.
Perth Airport CEO, Kevin Brown, said, ďThe
passenger experience is paramount and with new automated
technologies we can serve more passengers to a higher standard,
supporting the growth of our airport. The expansion of
cloud-enabled technology at Perth Airport will significantly
improve the passenger handling process. Our airline partners can
also expect continuous improvements from the integrated
Lost Bags and Airline Baggage Tracking -
Interview with Peter Drummond, SITA.