Bombardier has expanded its service and support network
with a dedicated Mobile
Response Team (MRT) aircraft, based in Frankfurt, Germany.
Challenger 300 aircraft marked its entry-into-service by
successfully completing its first mission, providing a European
customer with unscheduled maintenance support.
The strategically located Challenger 300 aircraft will
supplement the shipping of parts from Bombardier’s main European parts distribution hub at Frankfurt International Airport.
3,065-NM (5,646-km) range and ach 0.83 top speed capability will enhance the MRT’s reach and response times to a
fleet size of more than 700 aircraft in Europe and the Middle
“With this investment, we are adding expertise and
increasing accessibility to OEM support for our European operators
and paving the way for the industry’s largest and longest-range
business jet – our flagship Global 7500 aircraft – which is now in service,” said Jean-Christophe Gallagher, Vice-President and
General Manager, Customer Experience, Bombardier Business Aircraft. “The addition of a dedicated Challenger 300 aircraft
will augment the worldwide efforts of our MRT, already ranked as
one of the most comprehensive onsite, mobile and
aircraft-on-ground resolution services in the industry.”
There are a total of seven
Bombardier line maintenance stations in Europe located in Luton,
UK, Linz, Austria, Paris, Nice and Cannes in France, and Milan and
Olbia in Italy.
Those stations complement the tip-to-tail heavy maintenance
services provided by Bombardier’s newest wholly-owned service centre at London Biggin Hill Airport in the UK and jointly owned
Lufthansa Bombardier Aviation Services in Berlin.
operators also have access to 12 Authorized Service Facilities in
In recent months, Bombardier has expanded its customer response
capability significantly. Five new Mobile Response Team trucks
have been deployed, bringing the current worldwide total to 30.
The Challenger 300 aircraft in Frankfurt joins a dedicated Learjet
45 aircraft in Chicago, along with two maintenance control centres
(MCCs) in Linz, Austria and Wichita, Kansas. The new MCCs work in
conjunction with Bombardier’s Customer Response Centre, which
operates 24/7 to streamline customer requests and optimize