signed an agreement with Jetex for the establishment of a new Line
Maintenance Station in Dubai, further complementing the nose-to-tail maintenance services provided by Bombardier’s Service and
Support Network in the Middle East and around the globe.
The new Line Maintenance Station will initially
offer unscheduled maintenance services and build toward scheduled
maintenance operations in the coming months.
engineers supporting the line station are certified for all
Challenger series and Global series business jets, including
Bombardier’s flagship Global 7500 aircraft.
“The shared vision between Bombardier and Jetex
to provide a comprehensive and exceptional experience makes this
new service expansion an exciting venture for us,” said Adel Mardini, President and CEO of
Jetex. “This is a significant boon
for our customers who rely on our services to give them the peace
of mind that they have trusted partners ready to go the extra mile
around the clock and around the globe.”
The introduction of the new Line Maintenance
Station in Dubai comes on the heels of the announcement of major
Bombardier customer experience enhancements worldwide including: a
new customer service super centre at Miami Opa-Locka Executive
Airport in Miami, Florida; a major expansion of the Singapore
Service Centre at the Seletar Aerospace Park, quadrupling the
current service centre footprint; the addition of five new trucks
to the Mobile Response Team (MRT) network throughout the U.S.; a
new Paris Line Maintenance Station at Paris-Le Bourget Airport
bolstering customer service offerings in Europe; and the addition
of a dedicated Challenger 300 Mobile Response Team aircraft based
in Frankfurt, Germany, to provide additional parts shipping and
response to Bombardier aircraft operators in the region.
“This expansion is an integral part of our
overall mission to enhance OEM support for our operators in the
Middle East – and we are very pleased to be working with highly-
respected business aviation leader Jetex in the development of
this project,” said Jean-Christophe Gallagher, Vice-President and
General Manager, Customer Experience, Bombardier Business
Aircraft. “As a part of our commitment to offering an exceptional
customer experience, we are delighted to offer our customers
expanded support, more resources and increased flexibility closer
to their base of operations.”
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