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Tue, 15 Jan 2019

Hyatt Hotels Testing Google Assistant’s Interpreter Mode

Hyatt is collaborating with Google to pilot a new capability of the Google Assistant – Interpreter Mode.

With this feature, users would be able to receive translations for dozens of languages and conduct conversations in real time.

At participating Hyatt hotels, Interpreter Mode will enable guests and colleagues that speak different languages to communicate via spoken and written translations of their own languages on a Google Home Hub.

Hyatt Regency San Francisco Airport. Click to enlarge.

“At Hyatt, we view technology as a way to scale care for our guests and colleagues and enhance the meaningful human connections that are fundamental to our industry,” said Alex Zoghlin, global head of strategy, innovation and technology for Hyatt. “As international tourism continues to rise, implementing solutions like Interpreter Mode ensures the needs of today’s global traveler base remain at the core of our innovation strategy. We are excited to collaborate with Google on a new technology that offers the potential to create widespread impact across the hospitality industry.”

Interpreter Mode is being piloted at Hyatt Regency San Francisco Airport’s concierge desk to assist with fulfilling guest needs. To use this solution, hotel guests will identify their language on the Google Home Hub screen and hotel colleagues will activate Interpreter Mode to translate the conversation. In addition to assisting guests, this solution is being used to support colleague engagement efforts.

“Hyatt Regency San Francisco Airport welcomes guests and colleagues from around the world, creating a diverse mix of backgrounds and languages,” said General Manager, Irby Morvant. “With the possibilities presented in Interpreter Mode, we strengthen our commitment to provide a seamless guest experience, and create a welcoming and inclusive environment for colleagues.”

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