Hyatt is collaborating with Google to pilot a new
capability of the Google Assistant – Interpreter Mode.
feature, users would be able to receive translations for dozens of
languages and conduct conversations in real time.
Hyatt hotels, Interpreter Mode will enable guests and colleagues
that speak different languages to communicate via spoken and
written translations of their own languages on a Google Home Hub.
“At Hyatt, we view technology as a way to scale care for our
guests and colleagues and enhance the meaningful human connections
that are fundamental to our industry,” said Alex Zoghlin, global
head of strategy, innovation and technology for Hyatt. “As
international tourism continues to rise, implementing solutions
like Interpreter Mode ensures the needs of today’s global traveler
base remain at the core of our innovation strategy. We are excited
to collaborate with Google on a new technology that offers the
potential to create widespread impact across the hospitality
Interpreter Mode is being piloted at
Hyatt Regency San Francisco Airport’s concierge desk to assist
with fulfilling guest needs. To use this solution, hotel guests
will identify their language on the Google Home Hub screen and
hotel colleagues will activate Interpreter Mode to translate the
conversation. In addition to assisting guests, this solution is
being used to support colleague engagement efforts.
Regency San Francisco Airport welcomes guests and colleagues from
around the world, creating a diverse mix of backgrounds and
languages,” said General Manager, Irby Morvant. “With the
possibilities presented in Interpreter Mode, we strengthen our
commitment to provide a seamless guest experience, and create a
welcoming and inclusive environment for colleagues.”