Dassault Aviation has appointed Jean Kayanakis
Vice President, Worldwide Falcon Customer Service & Service Center
The newly created position encompasses responsibility for customer
service activities, Dassault’s service center network
organizations, plus the Operational and Pilot Support Department.
Kayanakis was most recently General Manager of Dassault
Falcon Service (DFS), an aircraft service
company offering tailored maintenance services
to Falcon operators as well as charter operations and aircraft management. DFS is based at Le Bourget airport in Paris and Mérignac airport in Bordeaux.
“This is a new, comprehensive
approach to customer service at Dassault Aviation, and Jean is the
right person to lead the effort. He has a complete vision of the
customer service experience, a strong legacy of achievements, and
he is very well appreciated by our customers and his teams,” said
Eric Trappier, President and CEO of Dassault Aviation.
Kayanakis spearheaded development of a heavy maintenance, repair
and overhaul (MRO) facility at Bordeaux-Mérignac in southwest
France, dedicated to supporting the Dassault Falcon 7X and 8X
business jet fleet. He also led the expansion of the DFS network
with satellite facilities in Nice, France; Rome, Italy; Moscow,
Russia; and Lomé, Togo. Under his leadership, DFS also set up and
operated FalconResponse, Dassault Aviation’s Falcon airborne
support solution, for the Eastern hemisphere.
recently directed a major renovation of DFS’ FBO at Le Bourget
Airport, rated in multiple surveys as the No. 1 FBO in the Paris
region. DFS’s Le Bourget facility is part of the Air Elite FBO
network, serving a wide range of business aircraft.
Kayanakis graduated from the École Nationale Supérieure
d'Ingénieurs de Constructions Aéronautiques (ENSICA) engineering
school in France. He started his career at the Dassault design
office more than 25 years ago working on the Rafale fighter
prototype. He has held a variety of positions within Dassault
Aviation in customer service, logistics, purchasing, parts and
In the customer service role,
Kayanakis takes over from Jacques Chauvet, who plans to retire
this year. Chauvet has been with Dassault since 1980, beginning in
the prototype workshop.
“Jacques has established the highest
standards in customer care, and developed a more vibrant network
of dedicated professional experts around the globe,” said Trappier.
“We wish him all the best in his well-deserved retirement.”
Additional Executive Appointments
As part of the company’s
expanding and evolving global customer service activities, Geoff
Chick will take on a new strategic role as Senior Vice President,
Worldwide Service Network, functionally reporting to Kayanakis.
“Geoff has been the face of customer service for Dassault Falcon
Jet (DFJ) in the Americas and Asia, and will now bring his
extensive experience to our network of more than 50 owned and
authorized service centers around the globe,” Trappier said. “The
challenges for Geoff and his teams are to continue to strengthen
our network, further increase its efficiency and enhance the
Falcon customers’ experience.”
John Loh, previously Deputy
Vice President, Customer Service for Dassault Falcon Jet, succeeds
Chick as VP Customer Service for DFJ, based in Teterboro, New
Pierre Thielin is promoted from VP Eastern
Hemisphere Customer Service, Dassault Aviation to VP Worldwide
Customer Service, based in Saint-Cloud, France.
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